Our sustainability statement

McCarthy Stone is the UK’s leading developer and manager of retirement communities.

Our customers maintain their independence within a beautiful, secure, contemporary private home, while enjoying the peace of mind that help and care is on hand if needed. Our communities make a positive difference to the lives of our customers and we are focused on supporting and championing the role, wellbeing and happiness of older people in society.

All developments built since 2010 are managed by our in-house management services team, providing peace of mind that we will look after customers and their properties for the long term. We currently operate 475 developments across the UK for more than 20,000 people.

Our commitment to quality and customer service continues to be recognised by residents. In March 2021, we again received the full five-star rating for customer satisfaction from the Home Builders Federation. We’ve achieved this rating every year we have taken part in the survey.

Later life is often misrepresented and we live in an ageist world. Therefore, we also want to provide a more positive view of what it means to be old. That means supporting, campaigning and speaking up for our customers and highlighting their contribution to society, as well as championing their role, wellbeing and happiness.

At the same time, we want our developments to be sustainable; built for the long-term, with minimal footprint during construction and use, supporting nature and making a clear positive contribution to the places they are in.

Sustainability at McCarthy Stone flows from our Purpose, Vision and Mission

All of these ideas – our support for people, and our desire for environmental sustainability – come together in our Sustainability Strategy.

Purpose

Championing the role, well-being and happiness of older people in society.



Vision

Creating communities for our customers that nurture a sense of belonging, independence and peace of mind.

Mission

Developing beautiful, sustainable and more affordable places to live, with flexible services and a choice of ownership options, designed around our customers and their families.

Sustainability Strategy and Objectives

We have defined four imperatives in our Sustainability Strategy:

  • Creating Communities
  • Sustainable Living
  • Developing People
  • Building Clean and Green
Our Sustainability Statement

Download our 2022 Sustainability Statement

Sustainability Strategy and Objectives

We have defined four imperatives in our Sustainability Strategy:

  • Creating Communities
  • Sustainable Living
  • Developing People
  • Building Clean and Green
Our sustainability imperatives

Creating Communities

Creating Communities

As a champion for older people, our developments have a strong social purpose. We support independent, connected lives in thriving communities. We are part of the fabric of social care in the UK. We help residents stay healthy and independent for longer.

Our Objectives

  • Our customers will be more satisfied, happier and feel their lives are more worthwhile (v ONS4 as a benchmark of the general population)
  • Establish a £1m Charitable Foundation aligned with these sustainability goals
  • Form external partnerships to advocate for the role of older people in society
  • Develop an awareness of dementia among our employees and how they can help improve the lives of people living with dementia

Governance and Reporting

The Group Sustainability Committee, led by our CEO, oversees the Sustainability Strategy.

Separate management committees oversee the four strategic imperatives (one addresses the two environmental elements, and the other the two social elements).

These committees track progress towards a set of detailed objectives, which include the actions shown above.

A third committee focuses on Governance and reporting, ensuring the Group is compliant with its wider obligations and is responsible for the quality and integrity of our external disclosures.

In our first year, we focused on...

Creating Communities

Our long-term aim is
  • Build a £1m Foundation
  • Keep our customers healthy and happy

Sustainable Living

  • Developed a tool to footprint our new buildings
  • Switched to 100% renewable energy across our developments 
  • Partnered with a biodiversity charity
Our long-term aim is
  • Build Net Zero Carbon developments by 2030
  • Improve biodiversity on all our sites

Developing People

  • Great places to work certification
  • Launched an apprentice scheme in Developments
  • Offered 100 new care NVQs
Our long-term aim is
  • Bring new talent into our industry
  • Train hundreds of people to provide care

Building clean and green

  • Measured and reported our carbon and waste
  • Increased our recycling
  • Registered our new sites as Considerate Constructors
Our long-term aim is
  • Divert 99% of our waste from landfill across all sites
  • Be 100% Considerate Constructors

Find out more about our sustainability efforts

Video

Improving waste management on site at McCarthy Stone

McCarthy Stone embraces game-changing Modern Methods of Construction

It’s a transformative time for the industry and we are delighted to be at the forefront.

Innovative Modern Methods of Construction (MMC) are high quality, sustainable and efficient. Housing Minister Chris Pincher MP states MMC is the future for the sector and urges

Britain to become a global leader in this game-changing method of construction. He says, “it’s vital we continue to bring new and innovative ideas to the table in support of delivering more beautifully designed homes at pace.”

We’re pleased to be leading the way with MMC in the housing sector with our strategic partners Sigmat, a leading European manufacturer. Our pilot scheme in Hexham last year was a tremendous success. We now plan to build 25% of our schemes in this way.

Click here to find out more and watch our video