Terms and conditions

To read our full terms and conditions, please click here.

Our privacy policy

When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for and ensure your personal information is kept as secure as possible. How we do this is explained below.

Last updated: July 2015


McCarthy & Stone (we) means the McCarthy & Stone Group of Companies and all companies within the Group resident anywhere in the world. A list of companies is available upon request.

McCarthy & Stone is committed to protecting your privacy.  We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.

How we use information you provide us

We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. We do not sell, trade, or rent your personal information to others unless we have obtained your prior consent.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is visited within the site.

Any new information you provide us may be used to update an existing record we hold for you. If you provide a work e-mail address we will not be responsible for third parties having access to any communications we send.

To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided.

We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem, or there is another genuine reason for doing so.

Your details may be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security. We also reserve the right to remove or edit messages or materials that we, in our sole discretion, deem to violate the code of conduct as set out in our terms and conditions or any applicable content guidelines, or which in any way is otherwise unacceptable.

When you enter a contest or other promotional feature, we may ask for your name, address, telephone numbers and email address so we can administer the contest and notify winners. Occasionally, we may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about new or existing McCarthy & Stone services, products and special offers we think you'll find valuable.

We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

Generally by providing the requested data you consent to McCarthy & Stone using that data for administrative purposes and for informing you of other products and services by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out' and there will be a link in the message to enable you to do this.

If you would prefer to opt out by writing to us please write to the following address.  The Data Protection Officer at McCarthy & Stone, 4th floor, 100 Holdenhurst Road, Bournemouth, BH8 8AQ.

If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

  • maintain the security and confidentiality of the information and restrict access to those of its own employees;
  • use the data for the agreed purpose only and prevent it being used for any other purpose by any other party;
  • refrain from communicating with you other than concerning the product or service in question;
  • return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

Our own security procedures mean that we may occasionally have to request proof of Identity or check your presence on the electoral roll.

In the event of telephone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate), in order to satisfy ourselves that you are who you say you are.

If you contact us electronically, we may collect your electronic identifier e.g. Internet protocol (IP) address or telephone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behavior or mystery shoppers using our websites.

Your consent

Before you provide any data to us, we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (such as past medical history). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by the McCarthy & Stone group to provide and send you information about their products and services.

A customer may properly give his or her spouse or partner's consent over the phone or via the website provided he confirms that he has permission to do so. If the consent is written, the spouse must independently endorse such consent.

Transfer to non-EEA countries. It is worth noting that some non-EEA countries do not afford the same level of data security as the UK. By submitting your details, you consent to this transfer. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirements of the Data Protection Act 1998 and associated regulations.

If you have any questions about this privacy policy, please contact

Our cookie policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

What is a cookie?

Cookies are small text files stored in your computer browser when you access most websites on the internet. www.mccarthyandstone.co.uk uses cookies in order to make this Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how this Website is used so that we can make sure it is as up to date, relevant and error free as we can.

By continuing to use this Website you consent to the use of cookies. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org.

Further information about the types of cookies that are used on this website is set out below.
The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide.

Used byFilenameExpiresPurposeFurther information
Google Analytics _utma 2 years from set/update These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. An overview of privacy at Google

Use of cookies by Google Analytics
_utmb 30 minutes from set/update
_utmc On closing browser
_utmz 6 months from set/update
_utmv 2 years from set/update
Web applications ASP.NET_SessionId On closing browser The ASP.NET session state is a technology that lets you store server-side, user-specific data. Web applications can use this data to process user requests. How and why session IDs are reused in ASP.NET
Text resizing textSize 30 days from set/update If the text size is changed using the links at the top of the page this cookie will remember the choice and set the text size for each subsequent page view.  
Property search listOptions 1 hour from set/update or when the property seach page is reloaded When clicking through to a property page from the search results this cookie remembers the items per page, current page and sort by preferences so they can be retained when returning to the results.  
Property Search filterOptions 1 hour from set/update or when the property seach page is reloaded When clicking through to a property page from the search results this cookie remembers the filter options on the left hand side so they can be retained when returning to the results.  
Equity release calculator VITES_SESSION_ID 1 year from set/update A generic user ID is stored to access previously entered fields for the equity release calculator. http://www.agepartnership.co.uk/
Tracking code VISID 16 years from set/update A generic user ID is stored to provide access to the prior page, time since last visit, and number of the visits.  
AMNET _uid 3 – 4 years from set Turn uses cookies and web. Cookies help Turn better understand the effectiveness of a Turn Ad (for example, by tracking the way in which users may respond to, select and interact with a Turn Ad or any content provided therein, or the location and context in which users view a Turn Ad). Turn’s cookies also help control the number of times users view a Turn Ad. Most Internet browsers automatically accept cookies. Users can instruct their browser, by editing its options, to stop accepting cookies or prompt users before accepting a cookie from the websites they visit. If visitors do not accept cookies, however, they may not be able to enjoy the full functionality of many of the websites they visit. As an alternative to deletion/disabling of cookies, they can also choose to opt out of receiving targeted advertising in connection with turn Technology. Turn also uses web beacons, in combination with cookies, to analyze usage patterns. The use of a web beacon allows Turn to record that someone has visited a particular webpage, along with additional Non-PII that the website may choose to include with the beacon. http://www.turn.com/trust
West Moreland Gazette Post Impression
4 months from set (until July 2014)
The advertisements seen on publisher sites & networks are served by a number of third party ad serving providers, including DoubleClick,
The cookies accompanying the ads allow them and their advertisers to monitor the effectiveness and delivery of the ads.
IgnitionOne AJUserGUID 5 years from set IgnitionOne AdJug user profile/interests http://www.ignitionone.com/uk/about/privacy.php
IgnitionOne AJRPDs 5 years from set IgnitionOne AdJug user profiles/interests on product level for Dynamic Creative http://www.ignitionone.com/uk/about/privacy.php
IgnitionOne evo5 6 months from set IgnitionOne user profile/interests http://www.ignitionone.com/uk/about/privacy.php
IgnitionOne dct_oba 6 months from set IgnitionOne user profiles/interests on product level for Dynamic Creative http://www.ignitionone.com/uk/about/privacy.php
Amnet / MediaMath MM_UUID Pixel never expires. Cookies expire after 2 years from the pixel last being fired on a user’s page, unless they are manually cleared before. Mediamath pixel enables media performance optimisations by the Amnet trading team. Essentially ad frequency capping and prospecting delivery can be optimised using this pixel data. http://www.mediamath.com/privacy/
Facebook  fbds.js 3 – 4 years from set Facebook pixel enables us authenticate you and to deliver personalised content through advertisments which are relevant to you and your interests. http://www.facebook.com/about/privacy/
Lockerz share  uuid 4 years from set/update Used for tracking and functionality of the Lockerz share button at the bottom of each page Lockerz Share site
uvc 24 hours from set/update

Further Information

McCarthy & Stone are also using Google Advertising Features to collect anonymous visitor demographic and interest data.

To opt out of Google Analytics Advertising Features, including through Ads Settings, Ad Settings for mobile apps, or any other available means please see - Ad Settings http://www.google.com/ads/preferences/, Ad Settings for mobile Apps http://www.google.com/ads/preferences/html/mobile-about.html and the Network Advertising Initiative Opt-Out http://www.networkadvertising.org/choices/.

For further information about Google Analytics please see www.google.com/analytics/learn/privacy.html

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

Disclosure of information to third parties

As previously mentioned McCarthy & Stone does not sell, trade or rent your information and will never disclose information about you to third parties, except to fulfill your specific requirements  for a product, service or request for information in the event that third parties deliver the relevant service. Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service and to maintain management information for business analysis.

We may of course be obliged at law to pass on your information to the Police or any other statutory authority.

DPA marketing consent

McCarthy & Stone has adopted the following procedure in gaining your consent to be placed on their marketing lists.

When you first make an enquiry of or buy a product from McCarthy & Stone you consent to receiving marketing about other products and services from us. Your details are placed on our marketing list for the group.

Amendment and retention of information

Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to date information. We will amend details as required. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

Subject access requests

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. For a copy of this information please send a cheque for the sum of £10.00 made payable to McCarthy & Stone Developments Limited to The Data Protection Officer McCarthy & Stone, 4th floor, 100 Holdenhurst Road, Bournemouth, BH8 8AQ. 

Your choice of information

You may change the type of material sent to you at any time. McCarthy & Stone allows you to select which products or services you wish to receive information about, and to cancel any previous expressions of interest in particular areas. If you wish to take advantage of this please contact: The Data Protection Officer McCarthy & Stone, 4th floor, 100 Holdenhurst Road, Bournemouth, BH8 8AQ. 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes onto our websites so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it