Social Media Policy

We love chatting with you on social media, and our team are on hand to answer any queries you have about McCarthy & Stone.

We welcome feedback and questions across our social media channels and encourage open, respectful conversation within our online community.

To help keep our channels safe, welcoming, and manageable for everyone, we may hide or remove comments or messages that contain:

• Abusive, offensive, discriminatory or threatening language
• Profanity or deliberately inflammatory behaviour
• Personal, confidential or sensitive information
• Defamatory, misleading or unlawful content
• Spam, promotional or repetitive content, including duplicate messages across multiple posts or channels
• Behaviour that is intended to disrupt conversations or prevent others from engaging constructively

Where behaviour repeatedly breaches these guidelines, or where contact becomes excessive, disruptive or disproportionate, we may limit, restrict or suspend access to our social media channels.

Thank you for helping us keep our social media channels respectful and supportive for all.