Support for homeowners

Find the support you need from McCarthy Stone

We pride ourselves on the quality of the homes we build, the community lifestyle we promote and the thoughtful services we offer in our Retirement Living and Retirement Living PLUS developments. We’re also proud of the high levels of customer service we provide. If you need something, we’re here to help!

Have a question or concern?

In most instances, if you are living in a McCarthy Stone retirement development or are a friend or family member of someone in our communities, then your first point of contact is the Estates or House Manager. They’re able to help with most queries or issues – and if they can’t help, they’ll know someone who can.

Our promise to you

You can expect to receive an outstanding level of customer service whatever your query. In this area, you’ll find details of our Customer Charter, our complaints procedure, our care accreditation (Retirement Living PLUS only) and also how we can support homeowners living with dementia.

Or read our online FAQs