About The Housing Ombudsman
The Housing Ombudsman is a free, independent and impartial organisation which resolves disputes between tenants and landlords.
The Housing Ombudsman’s Complaint Handling Code sets out requirements for us as a landlord which detail how we must handle complaints. Compliance with the code forms part of our obligations as a Registered Social Landlord.
You can find more information about the Housing Ombudsman service and the Complaint Handling Code on their website:
The Housing Ombudsman also requires us to carry out a regular self-assessment against the Complaints Handling Code. Read our most recent self-assessment here: