About The Housing Ombudsman

The Housing Ombudsman is a free, independent and impartial organisation which resolves disputes between tenants and landlords.

The Housing Ombudsman’s Complaint Handling Code sets out requirements for us as a landlord which detail how we must handle complaints. Compliance with the code forms part of our obligations as a Registered Social Landlord.

You can find more information about the Housing Ombudsman service and the Complaint Handling Code on their website: 

The Housing Ombudsman also requires us to carry out a regular self-assessment against the Complaints Handling Code. Read our most recent self-assessment here:

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