Complaints and antisocial behaviour
Our Tenant Satisfaction Measures for complaints and antisocial behaviour.
Number of stage one complaints received per 1,000 homes: 16
Number of stage two complaints received per 1,000 homes: 4
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 95%
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 75%
Number of anti-social behaviour cases, opened per 1,000 homes:1
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes: 0
See a PDF version of Our complaints and service improvement plan (PDF, 536KB)
Find out more about The Housing Ombudsman Service.