Complaints and antisocial behaviour
Our Tenant Satisfaction Measures for complaints
Number of stage one complaints received per 1,000 homes: 23 (there have been 6 complaints received across 260 homes, which equates to 23 when the required calculation is applied)
Number of stage two complaints received per 1,000 homes: 0
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales: 50%
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales:
Not applicable
Not applicable
Our Tenant Satisfaction Measures for antisocial behaviour
Number of anti-social behaviour cases, opened per 1,000 homes: 0
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes: 0
See a PDF version of Our complaints and service improvement plan (PDF, 536KB)
Find out more about The Housing Ombudsman Service.