Customer satisfaction
Our Tenant Satisfaction Measures for customer satisfaction
Proportion of respondents who report that they are satisfied with the overall service from their landlord: 91.2%
Proportion of residents who report that they are satisfied that their home is safe: 94.6%
Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them: 82.6%
Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them: 88.9%
Proportion of respondents who report that they agree their landlord treats them fairly and with respect: 91.0%
Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling: 67.6%
Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained: 96.6%
Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood: 80.2%
Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour: 85.1%
Proportion of respondents who report that they are satisfied with repairs:
Not applicable – we are a provider operating only low cost home ownership (LCHO) and are therefore not required to report on this measure
Proportion of respondents who report that they are satisfied with the time taken to complete the most recent repair:
Not applicable – we are a provider operating only low cost home ownership (LCHO) and are therefore not required to report on this measure
Proportion of respondents who report that they are satisfied that their home is well maintained:
Not applicable – we are a provider operating only low cost home ownership (LCHO) and are therefore not required to report on this measure