Eleanor House

One hour’s domestic assistance is included in the weekly service charge in the majority of Assisted Living developments. However, this varies and some developments offer 30 minutes of domestic assistance. Many homeowners use this time to have their apartment cleaned. Other tasks can include:

• General tidying
• Changing bedding
• Helping to look after pets (but not dog walking)
• Shopping for food
• Posting letters or parcels

In addition, a member of our management team is on site 24 hours-a day, 365 days-a-year to provide reassurance.

YourLife is our care and management company, created in 2010 as a joint venture with the highly regarded long established care provider, Somerset Care. YourLife is regulated by the Care Quality Commission in England and its equivalent bodies in Scotland and Wales.  

YLMS is therefore able to provide flexible personal care and support packages, individually tailored to suit our homeowners’ needs. Homeowners only pay for the care they need when they need it. It can be increased or decreased according to homeowners’ changing circumstances.

The sessions start from as little as 15 minutes per day and can be increased and decreased as required. Our rates are competitive and all care and support services are delivered by our staff who are employed on site. We can arrange a private, confidential Wellbeing Assessment with the Estates Manager, and a personalised care plan is then put in place so homeowners can be sure they’ll have all the care and support they need from the moment they move in.

Yes. If you want a quick, simple way to sell your home and move into one of our retirement apartments, then Part Exchange could be the answer. For more information please click here.

Once exchange of contracts has taken place, your agreed completion date will be confirmed by your solicitor and/or one of our Sales Consultants. At this point your removal company can be contacted to firm up your required moving in date.

There is usually a one to two week gap between exchange and completion to allow you time to book and confirm removals. It is however also possible to exchange and complete on the same day. 

Yes. We’ve helped more people move in later life than any other developer – so we have all the skills and time to help take the pressure off your move. Whether it’s dealing with intermediaries or providing a packing and removals service – we can arrange it on your behalf.

While this will depend on individual circumstances, we find that, in most cases, service charges for one of our apartments are lower than like-for-like costs in a Customer’s previous property.  In addition, heating costs are very often lower due to our modern construction methods and, most likely, the more manageable size of the new apartment.

When Customers discuss the purchase of a McCarthy & Stone apartment with us, they receive a service charge leaflet and our Sales Executive sits down with them to help them fill in the costs, review what is covered in the management services and compare them to day-to-day running costs in their current home.  Our Sales Executive ensures that they have a detailed knowledge of ongoing costs before a sale is completed.