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Read news from around McCarthy Stone including company announcements and press releases, homeowner case studies and stories from our retirement communities.

McCarthy Stone awarded another year of five star status

This week we are delighted to once again be awarded the Home Builders Federation (HBF) full Five Star customer satisfaction rating.

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News and community
Posted 23 March 2023
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Another year of five-star customer satisfaction!

Over 90% of our homeowners would recommend us at 8 weeks.

This week we are delighted to once again be awarded the Home Builders Federation (HBF) full Five Star customer satisfaction rating.

This rating is the highest award any new homes developer can achieve and is only awarded when more than nine out of ten customers would recommend a company to a friend in the 8-week independent survey. At McCarthy Stone we are extremely proud to be the only housebuilder to have received this award every single year since they began!

As our estate of developments passes the 500 mark, this is an incredible recognition of the consistently high standards of build quality and excellent customer service we deliver.

It also highlights how we guide and support our customers through the purchasing process, including the provision of post-sales support, ensuring their peace of mind at every step of the way.

Our customers are at the heart of our organisation, and so thank you to all of our teams for the support and care you give to them and their families.

This score is a fantastic step to achieving our aim strategy of building long-term, meaningful relationships with our customers, and our purpose of championing older people in society. It’s vital that we continue to strive to maintain this incredible customer satisfaction score to bring our homeowners and their families happiness and peace of mind.

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