FAQs - Retirement Property Questions

Exclusively for those over 70, Retirement Living PLUS developments provide an independent lifestyle with assisted living facilities and additional lifestyle and care services as and when you need them. There’s an on-site restaurant/bistro providing delicious meals every day in a sociable environment and a member of our management team is on-site 24 hours-a-day, 365 days a year to provide reassurance.

• An hour’s domestic assistance every week is included in the service charge. This is for light cleaning of your apartment. We also offer a range of additional services on a pay as you go basis such as laundry and bedding change, shopping and general errands including prescription collection, help with technology and paperwork and lots more. For those who may need it, we can provide personal care and support packages, these are individually tailored to suit your needs, and can cover any aspect of personal care. We are also here if you’d like and extra companionship or to escort you to your favourite activities. We are registered with the Care Quality Commission and our rates are highly competitive and our staff team fully trained and supervised.
• Care and support services are delivered by our staff who are employed on-site.
• You only pay for additional care and support when you  need it. We understand things change in life so you can dial up or down the support you receive from us at any time, putting you in control.

We can arrange a private and confidential Wellbeing Assessment to put a personalised support  plan in place, which means you have all the care and support you need from the moment you move in. Talk to us on 0800 201 4811 or get in touch online to find out more about our flexible care and support packages.

Our Retirement Living PLUS assisted living properties include ‘hidden care’ designed so people can age in place in style and comfort. This includes telecare technology so if you choose, we can remotely monitor your wellbeing without being intrusive to your privacy.

Our apartments are designed with waist-height ovens and plug sockets, slip-resistant flooring, hearing loops for the TV and lever taps in the bathrooms, as standard. Our retirement properties are also designed to be usable by people with mobility aids/walkers as well as being easily adapted to be wheelchair users. It’s also just as important that the homes look beautiful and feel homely. We design homes people feel proud and happy to live in where any adaptations are as discreet as possible.

To make life easy:

• There are lifts to all floors
• Apartments are fitted with personal emergency alarms, as well as integrated fire alarms and camera entry systems.
• As well as having a contemporary kitchen in their own apartment, customers can eat at the bistro-style restaurant on-site.
• There are sociable shared areas, including a homeowners’ lounge, function room and maintained gardens.
• Our sites offer a calendar of events, clubs and activities to suit all interests.
• Having guests and relatives stay over is easy as they are welcome to stay overnight in our guest suites.
• One hour of domestic assistance per week is included in the service charge.
• Have the security of knowing additional care and support is available from our in-house staff teams, if any, when you want it. 
• There are staff on-site 24/7 day and night, so always someone here should you need help.

Yes. Homeowners who are holding a party can work with the chef to select a menu for their guests. We also offer catering for seasonal themed events, for instance summer barbeques and cream teas for the Wimbledon season. Some retirement developments offer a function room for parties and events.

Talk to us on 0800 201 4811 or contact us online if you want to know more.