Introducing the new House Manager at our Burley in Wharfedale development
New House Manager, Sue Bowden explains what she hopes to bring to community life at Retirement Living development, Summer Manor, Burley in Wharfedale in West Yorkshire.
“I’ve always loved working with people and making a positive difference to their lives,” Sue says.
Having previously worked as a teacher before moving into the care industry, Sue has always been a nurturing figure, providing comfort and support when it’s needed most.
“There’s a strong sense of community at Summer Manor. The homeowners are a fantastic bunch and have created a lovely community atmosphere, which makes my job ten times more enjoyable. One of the homeowners has a dog and we often joke that he’s another member of our close-knit family,” she laughs.
“Despite only being new to the role here at Summer Manor, I’ve already got a real sense for the strong bonds that are beginning to form between myself and the homeowners and look forward to sharing that bond with even more newcomers.”
Helping to encourage interaction and camaraderie, an array of activities are on offer at Summer Manor. She says.
“I try and get involved with the different activities where I can, as it’s a great way to bond with the homeowners. The regular film nights and coffee mornings are proving to be especially popular, with homeowners gathering in the communal lounge for a brew and natter as they get to know one another better. It’ll be nice to see this develop further as we welcome new homeowners.”
While helping the community to thrive is an important element of Sue’s role, there’s far more within her remit.
“To put it simply, a house manager ‘does what it says on the tin’. Every morning I sense check the building to ensure everything is as it should be, as well as carry out a welfare check on all the homeowners. I like to make sure they’re well and have everything they need; it also serves as a reminder that there’s always a friendly face about. It’s important that the homeowners know that they have someone to look out for them when settling into a new home and lifestyle.
“Another key aspect of my role is giving prospective buyers a tour of the beautiful showroom and state-of-the-art facilities. Buying a new home is always a big decision, which is why we want to ensure those who are considering downsizing have as much information and support as possible.”
Sue says having a supportive team on board is instrumental in keeping everything running smoothly.
“It’s my priority to make homeowners feel comfortable and at ease, so I want to ensure I’m doing everything I can to achieve this.”
Find a community with a wonderful House Manager like Sue near you
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