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Sustainability
Our sustainability statement
McCarthy & Stone is the UK’s leading developer and manager of retirement communities.
Our customers maintain their independence within a beautiful, secure, contemporary private home, while enjoying the peace of mind that help and care is on hand if needed. Our communities make a positive difference to the lives of our customers and we are focused on supporting and championing the role, wellbeing and happiness of older people in society.
All developments built since 2010 are managed by our in-house management services team, providing peace of mind that we will look after customers and their properties for the long term. We currently operate over 560 developments across the UK for more than 23,000 people.
Our commitment to quality and customer service continues to be recognised by residents. In March 2021, we again received the full five-star rating for customer satisfaction from the Home Builders Federation. We’ve achieved this rating every year we have taken part in the survey.
Later life is often misrepresented and we live in an ageist world. Therefore, we also want to provide a more positive view of what it means to be old. That means supporting, campaigning and speaking up for our customers and highlighting their contribution to society, as well as championing their role, wellbeing and happiness.
At the same time, we want our developments to be sustainable; built for the long-term, with minimal footprint during construction and use, supporting nature and making a clear positive contribution to the places they are in.
Sustainability at McCarthy & Stone flows from our Purpose, Vision and Mission
All of these ideas – our support for people, and our desire for environmental sustainability – come together in our Sustainability Strategy.
Purpose
Championing the role, well-being and happiness of older people in society.
Vision
Creating communities for our customers that nurture a sense of belonging, independence and peace of mind.
Mission
Developing beautiful, sustainable and more affordable places to live, with flexible services and a choice of ownership options, designed around our customers and their families.
Sustainability Strategy and Objectives
We have defined four imperatives in our Sustainability Strategy:
- Creating Communities
- Sustainable Living
- Developing People
- Building Clean and Green
Our sustainability imperatives
Governance and Reporting
The Group Sustainability Committee, led by our CEO, oversees the Sustainability Strategy.
Separate management committees oversee the four strategic imperatives (one addresses the two environmental elements, and the other the two social elements).
These committees track progress towards a set of detailed objectives, which include the actions shown above.
A third committee focuses on Governance and reporting, ensuring the Group is compliant with its wider obligations and is responsible for the quality and integrity of our external disclosures.
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