‘Caring’, ‘friendly’, ‘thoughtful’, ‘professional’, ‘helpful’

We regularly ask people in our communities for feedback – and we’re delighted that it so often reflects what we already know: our employees are amazing!

Five star reviews for our brilliant team members

From the Sales Consultants who help people find the perfect property without pressure, to the onsite managers and their teams, on hand so that homeowners enjoy life to the full - our employees are a dedicated, caring and passionate bunch.

We’ve asked some of our team to share their thoughts on what they love about their role – and just a few of their many five star reviews…

Lyn Constantine, McCarthy & Stone Sales Consultant

“There is no better feeling than a happy, satisfied customer. A greeting and a smile costs nothing and it makes such a difference to the experience.

The most satisfying sense of achievement is when an unsatisfied customer had been supported and is delighted with the outcome.”

I had excellent service from Lyn Constantine when I decided to move from the Midlands down to Cornwall. Lyn found exactly what I wanted very quickly and all the necessary paperwork and references etc was dealt with very proficiently and within a matter of a few weeks I was living in a lovely apartment in Bude - and I love it! So, many thanks Lyn.

- McCarthy & Stone Homeowner, Cornwall
I found the apartment on Monday had a chat with Lyn regarding its suitability for my mom. We did a Whatsapp viewing on the Wednesday and reserved. Came down the following week to view and moved in 6 weeks later. Lynne was so helpful and dealt with my mom with endless patience and kindness. She is so happy living there. Just looking forward to being able to socialise more!

- McCarthy & Stone Homeowner's Family, Cornwall
I have just rented a flat in Ottery St Mary, Devon, in fact, I am collecting the key tomorrow. The whole process, from beginning to end, was handled by Ms Lyn Constantine. She was always friendly, helpful, professional and she has a good sense of humour. Everything went smoothly, no hiccups or complications and I would like to thank her for all she has done. It helped me at a difficult time in my life.

- N. Bird, McCarthy & Stone Homeowner, Devon

Tracie Wharton, McCarthy & Stone House Manager, Arden Grange

“I am amazed to see every week that across the country we are all doing the same thing, building our communities and making wonderful experiences and memories for all to share. The quotes and photographs paint the same image across the company – we are all making a massive difference to the lives of our customers.

It is obvious to see that many of us think of our customers as our own family. We truly care about them all and I can see from looking at photographs, reading testimonials and compliments that many across the country feel the same as I do.

Our customers’ families know that their loved ones are safe and happy. What an achievement, especially during a pandemic.”

Having started our adventure of finding retirement flats for my Grandmother, we happened quickly upon Tracie at Arden Grange who was unequivocally the most helpful and informative of house managers. Her attention to detail and clear care for her residents was obvious to see and made us feel incredibly comfortable in no time at all. We look forward to happy times at Arden Grange.

- McCarthy & Stone Homeowner's Family, West Midlands
My mother is very happy living here. It's situated in the centre of a pretty village with many amenities within walking distance. She values the feeling of security, the emergency call system, security door entry, fire detection and alarm system. Especially now she is a widow, she appreciates more the friendship and company of other residents and they are able to meet together for morning coffee, afternoon tea, DVD evenings, takeaways etc. in the beautiful residents' lounge. She is very fortunate to have an amazing manager who can put her hand to most things and is very helpful and thoughtful.

- McCarthy & Stone Homeowner's Family, West Midlands
Independent living in a lovely village setting in the centre of Knowle and with a really caring house manager in Tracie who has gone above and beyond in helping my mum and dad who have lived in Arden Grange for the past 7 years. The home itself is immaculate and has a lovely quiet garden to sit out in.

- McCarthy & Stone Homeowner's Family, West Midlands

Jasmine Heath, McCarthy & Stone Sales Consultant

“I am so incredibly thankful to my numerous homeowners who felt compelled to post their feedback about their moving experience and how happy they are at Jupiter House.

I know I am slightly biased, but we build such wonderful homes with amazing communities and it just brings me so much joy that our customers feel the same, as they are the ones who get to experience it.

I always find that the most rewarding part about my job as a Sales Consultant is to see the journey our homeowners take, then, once they move in, they completely flourish.

Receiving 5-star feedback is the icing on the cake, to know we have changed their lives for the better!”

With my husband now living in a care home and with the responsibility of a large house and garden, I was thinking of downsizing, and became interested in the new Jupiter House development near my home. I was in close contact with Jasmine, who talked me through everything and who made everything as easy as possible for me. I found her extremely helpful throughout the moving process. Thank you Jasmine.

- McCarthy & Stone Homeowner, Buckinghamshire
My mum and dad have recently moved into Oakhill Place in Bedford and I can honestly say it is the best thing we have done. The sales team (especially Jasmine) were amazing and the staff are really friendly and always prepared to go the extra mile to make mum and dad’s life enjoyable. Their first 10 days in the apartment have been superb and I know that they are going to enjoy living there very much. Thank you McCarthy & Stone.

- McCarthy & Stone Homeowner's Family, Bedfordshire
Our Sales Advisor Jasmine Heath was so caring and thoughtful during our purchase of a flat in Jupiter House. She answered all our concerns and questions promptly. If she didn’t know the answer she would find out and come straight back to us. The welcome that we got from Jasmine and Sarah, the House Manager, when we moved in was so touching, with a beautiful orchid and bottle of wine waiting. We cannot say thank you enough, fantastic.

- McCarthy & Stone Homeowners, Buckinghamshire

Andrea Batty, McCarthy & Stone Sales Consultant

“I love a challenge and changing careers at 56 was certainly that! However, the customer care and negotiating skills I brought with me have been a blessing, allowing me to better support our customers and their families.

I am proud to work for McCarthy & Stone and very proud of our product. I probably provide customers too much information because I am so enthusiastic about what we offer: our communities, products and services! I genuinely believe that living with McCarthy & Stone is a Life, well lived; I heard it from so many customers who were hesitant about moving away from the family home, but once made the move, they wish they had done it earlier.

So, when my customers write 5-star feedback complementing me on the work I had achieved, it proves to me I am doing a good job.”

I want to thank Andrea Batty for all her help and advice during our meeting to discuss my purchasing a property at Beck House. She really took the time to take into consideration my personal needs and wishes and explained in great detail about the properties available and all the other additional excellent support services in place to facilitate moving from my current home to Beck House - it suddenly made everything seem too easy.

- McCarthy & Stone Homeowner, London
My wife and I are investigating the options for my 98-year-old mother and decided to look at the McCarthy & Stone offerings. Andrea Batty at Beck House was very helpful, knowledgeable and understood the issues associated with a move like this. We found our visit useful and Andrea took the time to follow up with me on an option that we had discussed during our visit. A credit to the company.

- McCarthy & Stone Homeowner's Family, London
I have found dealing with Andrea Batty and Sandra Viera at Beck House, Isleworth, absolutely wonderful. Both Andrea and Sandra were kind, helpful, professional and understanding when I was looking for an apartment for my elderly sister. They are a real asset to McCarthy & Stone.

- McCarthy & Stone Homeowner's Family, London

Jane Jones, McCarthy & Stone House Manager, Dove Tree Court

“My objectives have always been, since joining McCarthy & Stone, to ensure that the development is maintained and safe and getting to know my homeowners personally, which I feel I have now achieved. This has enabled me to tailor events to suit their needs and ensure that they feel happy and safe.

Dove Tree Court is one big family, everyone is pretty much prepared to get involved to ensure we have a happy ship. My customers have posted 5-star reviews, but THEY are 10-star homeowners!”

Jane Jones, the house manager at Dove Tree Court, Shirley, is an asset to the team. She is efficient, empathetic and goes the extra mile to assist residents and their relatives. She has a friendly, calm approach and nothing is too much trouble.

- McCarthy & Stone Homeowner, West Midlands
I would like to put it on record that we are very fortunate to have Jane Jones as our House Manager. She has been with us for 2 years now, just starting as Covid restrictions started. She is very competent in managing the property whilst being a very helpful person, concerned with all individual problems. She is a "people person" with a friendly, happy and cheerful nature concerned with all Homeowners welfare. We are very pleased to have her here as our House Manager.

- C. Hearn, McCarthy & Stone Homeowner, West Midlands
After living 50yrs in my previous house, moving 7 years ago to my apartment was the right move for me, mostly all of the residents here are friendly, helpful and considerate and we enjoy many sociable times together. Jane Jones, our house manager, has only been with us for two years but in that time she's worked so hard to keep our building and gardens in tip top condition, being cheerful but firm with the gardeners, cleaners contractors etc, also helping out where she can herself. Jane has also been so helpful and considerate to any needs we have needed, we would all be lost without her!

- McCarthy & Stone Homeowner, West Midlands

Larry Aldridge, McCarthy & Stone Sales Consultant

“It’s always a great feeling to know that the work you do is helping families and individuals make a decision that allows them the independence and security that McCarthy & Stone offer at a stage in their life when nothing could be more important to them.

Seeing someone first walk in to finally moving in is rewarding in itself, but to read a 5-star testimonials from them really gives a job satisfaction like no other and really pushes me to provide such a positive Customer Service going forward for all of our customers.”

Very good experience - Larry Aldridge is a credit to your company, he has gone above and beyond our expectations he has also followed up to make sure my parents are happy and settled in their new home.

- McCarthy & Stone Homeowner's Family, Buckinghamshire
Extremely pleased so far. We could not have done this without Larry, who has assisted in providing details for removal companies, who were absolutely faultless in their assistance to us. Everyone here speaks very highly indeed about Larry during lunch, which makes us very confident that we are in the right place, all the workers here are very attentive and welcoming, it's all beyond our expectations to date.

- McCarthy & Stone Homeowner, Buckinghamshire
I have recently purchased at the Chalfont St Peter development and although it has been touch and go, it has now all gone through and I am delighted with the sales person Mr Larry Aldridge. He has been patient with me during the process and very kindly dropped paperwork to my house after hours to help assist me in completing forms. The entire team has made me feel very welcome and I thoroughly enjoyed my scampi lunch yesterday, and I have not even moved in yet! Excited for the future.

- McCarthy & Stone Homeowner, Buckinghamshire

Sharon Bird, McCarthy & Stone House Manager, Fussells Court

“I am incredibly grateful and proud to receive the 5-star feedback, and I am thankful for the kind words expressed by homeowners and their families.

I was really blown away to read the reviews and the positive comments; I want to thank our customers for taking the same to share their thoughts, which I’m sure will help others who may be tittering on the edge about making a final move into retirement living with the McCarthy & Stone community.“

I have to say that all visits to Fussells Court in Worle have been amazing. The house manager, Sharon, cannot do enough for the residents and goes above and beyond what is expected from her. She even decorated the guest suite for my birthday last week. Hats off to Sharon for an excellent stay. Pay rise is definitely due for Sharon.

- McCarthy & Stone Homeowner's Family, Somerset
There is a great atmosphere at Fussells Court, all of the residents are happy and there's a great community spirit, which has been ever more important in these difficult times. My Aunt lives there and always tells me how much she feels cared for and supported, especially by Sharon the manager on site, who she says is hardworking, empathetic and always looks to find a solution to any problems we have. The communal areas are always clean and you can tell it's well kept. I'm very happy with the facilities and how happy my Aunt is. I would certainly recommend taking a look if you are considering a retirement community for yourself or family member.

- McCarthy & Stone Homeowner's Family, Somerset
I don’t often leave reviews, however on this occasion I feel I would like say how happy I am with McCarthy & Stone, Fussells Court, my aunt has lived here for many years and settled well. It's a lovely community. Under normal times there is a hairdresser, coffee mornings and the nit and natter classes, days out. During covid, these things have been reduced, they have been very supportive and set up a buddy system. The house manager couldn't have done more, always available and has taught my aunt and other use Skype. I would like to thank McCarthy & Stone and Sharon for the safe haven they provide for all there. I would highly recommend.

- McCarthy & Stone Homeowner's Family, Somerset

90%of McCarthy & Stone homeowners said that moving there has improved their quality of life.

Meet some of our remarkable homeowners

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