Complaints and anti-social behaviour

Our Tenant Satisfaction Measures for complaints and antisocial behaviour.
a living room with a couch and a table

16

Number of stage one complaints received per 1,000 homes.

4

Number of stage two complaints received per 1,000 homes.

95%

Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales.

75%

Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales.

1

Number of anti-social behaviour cases, opened per 1,000 homes.

0

Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes.
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