Life is better when you live it in a environment where those around you have a strong sense of who you are.
People who appreciate your likes and dislikes; a place where others look out for you not just because it’s their job, but also because they genuinely care about your wellbeing. Richard Willson is one of our award-winning Estate Managers at our Retirement Living PLUS (RLP) developments. Here he talks about the people you will get to know at our RLP developments, and why he believes the relationships that grow between our homeowners and staff are priceless.
"When I first meet homeowners to discuss their housekeeping needs, I ask them to write a list of all the jobs they don't want to do in their retirement. This might include things like cleaning skirting boards and changing their bedding.
Some Retirement Living PLUS homeowners might also look for support when it comes to attending doctor or hospital appointments. Whatever those niggling elements of day-to-day life happen to be, we do all we can to help so that our homeowners can focus on the parts of retirement they really enjoy."
Nobody feels like a stranger here. The homeowners become like an extended family – there’s a professional line, which is always respected. But they do mean much more to me than the people I simply oversee the running of this development for.
"The people you get to know at a McCarthy & Stone development are, of course, there to do a job – but relationships inevitably grow between you that it’s impossible to put a price on. I’m talking about the chef getting to appreciate your likes and dislikes; the gardener knowing that you miss your own garden and would like to get involved from time to time; being on first name terms with the handyman, who you know you can trust implicitly to sort out odd jobs in your apartment even if you’re not there.
Nobody feels like a stranger here. The homeowners become like an extended family – there’s a professional line, which is always respected. But they do mean much more to me than the people I simply oversee the running of this development for. As the Registered Estates Manager, it’s important that I make sure the windows get cleaned, that the rotas are covered and the menus get distributed on time – all that and so much more gets ticked off my practical "to do" list each and every day."
Good to know: 83% of our homeowners feel there is a sense of community compared to a national average of 51% for a similar age group.
"But perhaps of even greater value to my homeowners is the time I spend getting to really know them by enjoying a cup of tea and a chat with them. This means that if someone has family living on another continent, when I get a phone call asking: ‘Dad says he’s OK, but is he really?’ I can answer, in all honesty: ‘Yes, he’s doing just fine.’ Sometimes a homeowner wants a bit of companionship as much as getting their carpet vacuumed or help with the dusting. We can provide that too.
At our developments we get a unique insight into the daily lives of our homeowners, because of the sense of community that we help foster. Our care model means that those delivering assistance can be more flexible with the periods of time they spend with those they help, meaning a truly tailored and flexible service can be delivered."