FAQs for Volunteers

When you register to be a Rockstar volunteer, you will be sent a welcome pack with all the information you will need to start volunteering with us -  here are a few things that you might need to know before you receive your full pack.

What is the Rockstar volunteering app & how do I use it?
Once you have set up your profile, you are able to find tasks and set your availability for volunteering - this can be as little or as often as you wish. You can also pause your account at any time if you are unavailable for any reason. The Rockstar app can be used on your computer tablet or smart phone.
Watch out for your Rockstar badge when you sign up, this will help to identify you on our developments.

Will I receive any training?
You will receive induction and training materials with helpful tips to help you with carrying out your volunteering role.

Will I receive support while I volunteer?
We will support you with any queries or concerns you may have regarding volunteering and there is a dedicated team to help you where needed. You can discuss your volunteering experience with them and share any issues or problems you might be facing. Plus, our development managers will be available once you have matched with a volunteering opportunity.

What about expenses?
We aim to reimburse all reasonable, out of pocket expenses incurred whilst volunteering, e.g. travel expenses or parking fees.

Am I covered by insurance?
As long as you have been approved or authorised by us first, you will be covered for the voluntary work that you do with us.

What about safety?
We obviously don’t want our volunteers to do anything while volunteering that might be unsafe or harmful so you will be informed of our safe working practices when you start by the House Manager or Estate Manager at the development.

Are there security measures?
To ensure that you can support people, especially those who may be vulnerable, all volunteers will be encouraged to have a Disclosing and Barring check (DBS) if your role needs one. Volunteers in Scotland will have a Disclosure Scotland check (PVG).  

Diversity
At McCarthy & Stone, we embrace diversity. Our volunteers have different backgrounds, cultures, skills and experiences, as do the people they support.

Confidentiality
All volunteer information is kept confidential within McCarthy & Stone and the volunteering programme is managed by a dedicated team. As a volunteer, we will also expect you to maintain the confidentiality of any information you might handle during your time with us.