Highclere House

Service charges cover the day-to-day costs of management and maintenance within our retirement developments, such as the heating and cleaning of communal areas, buildings insurance and redecoration. They are tightly regulated by national legislation and must relate to the management services provided within the development, not to construction or repair costs. Our service charges are ‘pass through’ costs which we do not mark up in any way. They are the costs of running your development.

Our service charge varies from development to development reflecting their different sizes and facilities, but they are calculated in the same way across the country.

Costs in Retirement Living PLUS developments are higher than in Retirement Living developments to reflect the increased staffing costs, the provision of care and lifestyle support packages, and the table-service restaurants/bistros provided on-site.

Call 0800 201 4811 or contact us online to find out more about our service charges.

The majority of McCarthy Stone retirement properties increase in value when resold. The resales team has a unique understanding of retirement living, enabling us to communicate all the benefits clearly, and a waiting list of customers for some retirement developments.

We’re continuing to improve our retirement housing to ensure properties retain their value.

This includes:

• Expanding upon and improving internal space with things like ensuites, walk-in wardrobes, level-access showers, ergonomic design, hidden care, walk out balconies and more.
• Setting up in-house management services teams dedicated to high standards for customers.
• Removing exit fees* and introducing 999-year leases.

Much more than a financial investment

It’s also important to remember that our retirement homes are not simply a financial investment, they are an investment in the quality of life for our customers and their families. Our customers are buying into a lifestyle based around security, comfort, friendship, ease of maintenance, support on hand, community, safety and well-being.

To learn more about our resales service, speak to a member of our resales team on 0345 556 4104 or email [email protected].

*A 1% contribution of the resale price still applies upon resale. This goes into the sinking fund (the contingency fund) for each development, which covers maintenance. There is also a small admin fee to cover the costs of checking that the incoming occupier meets the terms of the deed of conditions. Please contact our Property Transfer team on 01202 508299 for more details.