Going beyond the guidelines

Your safety, and that of our homeowners and teams will always be our number one priority. 

We’ve redesigned the way we do things, going beyond public health guidelines, so whether you’re visiting a development for the first time or about to move into a brand new apartment, you can feel confident that you’re in safe hands. 

Any questions? Give us a call on: 0800 201 4811.

Find your new home - virtually

If you’re looking for a new property, your first steps are to chat to our helpful sales consultants and/or to browse our developments online. Our consultants will guide you through everything you need to know about our stylish retirement properties, the local area and life in the community. Print brochures are also available and you can ask to speak to a specific development manager too.

To help lower the numbers of visitors to our developments, we’ve created virtual online tours for our apartments and communal areas, so you can explore from the comfort of your sofa. Our consultants are happy to talk you through the tour — just ask. 


Of course once you’ve found the perfect place, you’ll want to visit it — and we are all set to safely welcome you. 

All visits are currently by appointment only. Please call 0800 201 4811 to book or learn more.

Expect to run through some very quick questions ahead of coming to the development, and to follow our procedures during the visit. Our Sales Consultant will explain these at the time. We will ask you to use a temperature checker – which we will provide - as an extra precaution before going into the development. Our homeowners will also feel safer if you wear a face covering.  

Our short film explains what you can expect when you visit us.

Visiting a McCarthy & Stone Development

Visiting a McCarthy & Stone Development - June 2020

Moving in with us at these times

Moving in

To make your life easier, we offer a removals service in partnership with Bishop’s Move. They have worked with us to create a new set of safety procedures.

Using our packing service
We are still offering this service, but as an extra precaution we recommend that you pack some of your own clothes to use for the first 72 hours. That way you can ‘quarantine’ the clothes we pack for you for additional peace of mind.

Deep cleaning
All apartments are deep cleaned before we move in, and we use a specialist ‘fogging’ kit to sanitise your new home immediately after the removal firm is finished.

Safe passage
So that the removals team avoid other homeowners they are given a dedicated entrance and route to carry your belongs into your new home.

Advice for people who are ‘clinically extremely vulnerable’
While ‘shielding’ restrictions have been eased across most of the UK, if you have underlying health conditions that make you extremely vulnerable to coronavirus, we advise you to talk to your GP before you make a visit to our developments or decide to move at this time.

You can find the latest government advice here.

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