Moving in with us at these times

The way things work is different than before. We have taken time to redesign the way you get to know us – through to moving in. We have gone beyond the basic guidelines – keen to ensure our potential new homeowners, existing homeowners, and staff stay as safe as possible. Many of us are a little older and we are conscious of taking more precautions. 

What to expect

Getting to know us

We think it is best to do a lot more than before over the phone and using the internet where possible. We have created virtual tours of our developments and apartments that our Sales Consultants can talk you through – and we can discuss what life living in a McCarthy and Stone home is like. If you would prefer we can create a traditional brochure of any apartment you are interested, giving more information than you can see on the website, and put you in touch with our local manager on the development too.


We are doing visits by appointment only. There are specific times for these that avoid more vulnerable homeowners. 

Expect to run through some quick questions ahead of coming to the development, and to follow specific practices during the visit, which our Sales Consultant will help you with at the time. We will ask you to use a temperature checker – which we will provide - before going into the development as an additional precaution. Our homeowners will also feel safer if you wear a face covering.  

Visiting a McCarthy & Stone Development

Visiting a McCarthy & Stone Development - June 2020

Moving in with us at these times

Moving in

We work with a company called Bishops Move to support our homeowners with their move. We have jointly created a new set of safety procedures. 

A packing service is available, but we recommend packing some of your own clothes for the first 72 hours - leaving any clothes that have been moved for you for 72 hours before you use them. As an added precaution all apartments are deep cleaned before moving in, and we can use a “fogging” kit to sanitise your apartments immediately after the removal firm is finished. A specific dedicated entrance and route will be used by the movers to get your belongs into your new home – to avoid other homeowners.

Our team will be happy to give you more specifics.

A brief note

2.5 million people have received a text from the NHS or a letter from their GP saying they have underlying health conditions that make them extremely vulnerable to coronavirus. This group has been asked to “shield” – staying strictly in their homes. If you are in this group, visiting or moving is not appropriate at this time. If there is a very urgent and exceptional need to move, please do call us - but we would encourage you to follow the government advice as it currently stands and be open with us if you are in this group. 

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