5-star rated for 11th year in a row!

18 March 2016

5-STAR RATED BY OUR CUSTOMERS FOR A RECORD ELEVENTH YEAR

We are delighted to announce that we have once again received our 5-Star rating from the Home Builders Federation (HBF). This means that we have now been awarded the highest possible 5-star rating for each of the eleven years that the scheme has been run by the HBF and NHBC

No other housebuilder, of any size or type, has achieved the same record of customer satisfaction!

 

The five star award recognises customer service excellence across the industry, with particular emphasis on developers’ commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.

What makes this award particularly special is that this rating is based upon an independently run survey of our homeowners. We would like to thank all of our customers who have voted to give us this rating in the past year and the credit for this fantastic achievement has to go to our committed team operating across our regions and developments, who provide excellent service each and every day for our homeowners, alongside our construction teams who continue to deliver attractive, high quality developments across the UK.

Alongside delivering a high quality product, customer service and support represents one of the fundamental principles of our business. We do this by building great developments and supporting customers through the moving process, ensuring they have everything they need to settle into their new home.

Our dedicated House Managers and Estates Managers ensure the smooth running of our developments, manage the building, gardens and grounds, arrange social activities for the whole development, and are there to help homeowners live independent and full lives.

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