Awarded 5 stars by our customers
15 March 2013
We are delighted to announce that McCarthy & Stone has once again been awarded a five star rating for customer satisfaction for the eighth consecutive year in an independent survey by the Home Builders Federation (HBF) and The National House Building Council (NHBC). McCarthy & Stone is unique in that it is the only house builder to have received this recognition over such a long period of time.
The nationwide, independent Customer Satisfaction Survey is sent to all purchasers of new homes eight weeks after they move in and asks “would you recommend your builder to a friend?” In the surveyed period of October 2011 to September 2012, of the 951 McCarthy & Stone customers that responded, more than 90% replied “YES” which gives us the highest ranking possible.
These results place McCarthy & Stone among the best performing house builders in the UK and, as we continually strive to build quality housing stock that addresses our customer’s needs and desires, this award based on our customers’ experience really means a lot to us.
I would like to thank all of our employees who worked so hard to deliver a fantastic product and high quality of service to our customers and thereby helped ensure that we achieved this award yet again.
To view more awards, visit the About Us section.