McCarthy & Stone Secures Five Star Status for Record 15th Consecutive Year 

31 march 2020

The team at McCarthy and Stone is celebrating after being awarded the full Five Star customer satisfaction rating in an independent survey announced by the Home Builders Federation (HBF) for the 15th year running.

The only developer of any size or type to achieve this accolade each year since the survey launched, the results showed that more than 92% of McCarthy and Stone’s new homeowners would recommend the company to a friend. The Five Star customer satisfaction rating is the highest award any new homes developer can achieve and is only awarded when more than nine out of ten customers would recommend a company to a friend. It is an annual survey carried out by the HBF, totalling more than 1,180 purchasers of McCarthy & Stone’s homes in 2019. 

John Tonkiss, CEO for McCarthy and Stone said: “We pride ourselves on offering the very best service and products to our customers at all times, so we are absolutely thrilled to have been awarded the full Five Stars from the HBF again. 

“Our customers are at the heart of our business, and it is this approach that enables us to establish deep, long-term relationships with them. Over the past 12 months, we have worked hard to enhance our customer experience even further. For example, we have expanded our options to include renting and part rent part buy alongside outright ownership to provide our customers with even more flexibility.” 

The HBF award recognises McCarthy and Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer’s commitment to guiding home buyers through the purchasing process, including the provision of post-sales support. 

To find out more about McCarthy and Stone visit mccarthyandstone.co.uk or call 0800 201 4811