McCarthy & Stone first housebuilder to get five stars eight years in a row

15 April 2013

McCarthy & Stone, the UK market leader in retirement living with developments across the UK has been awarded five stars for customer satisfaction for the eighth year running in an independent survey by the Home Builders Federation (HBF), making it the only company to achieve this impressive accolade.

The nationwide HBF Customer Satisfaction Survey is sent to purchasers of new homes eight weeks after they move in and asks them to rate areas such as service and the quality of their home. From the results, each of the UK’s major housebuilders is then awarded a star rating from one to five.

In the latest set of results, nine out of ten buyers said they were happy with the overall quality of their new home and that they would recommend McCarthy & Stone to a friend. The results place McCarthy & Stone amongst the highest performing housebuilders in the UK and as the only developer to receive the accolade every year since the survey launched.

McCarthy & Stone, comments: “Being awarded five stars for customer satisfaction for the eighth year running is an amazing achievement and is testament both to our commitment to customer care and the fact our teams on site always go the extra mile to make sure every customer has a positive experience.

“We understand that the decision to move from the family home, sometimes after many years, can be daunting, so it’s important that we offer a personal service that offers help and support every step of the way. The nature of our developments means that customer satisfaction is very important to us and we are committed to ensuring our purchasers’ move is a pleasant one and that they are happy in their new home.”

All McCarthy & Stone Later Living retirement developments are designed to promote an active and independent lifestyle for the over 60s and include facilities such as a shared lounge, guest suite, a house manager and a lift. A security entrance system and a 24-hour emergency call line provide peace of mind for both purchasers and their families and all properties are low maintenance and energy efficient.

The company also offers Assisted Living – developments with an additional range of facilities and support services to help purchasers retain independence and home ownership. These include staff on site 24 hours, domestic assistance and a waitress service restaurant. Flexible personal care can also be arranged to meet specific and changing needs.

Photo caption: McCarthy & Stone purchasers celebrate five stars awarded by the HBF to the retirement property development for customer satisfaction.


For further press information:

Haslimann Taylor PR
0121 265 7070