Call us now on

0800 201 4811

Creating Retirement Communities That Enrich Quality Of Life

John Tonkiss

John Tonkiss



Following the appointment of John Tonkiss, as McCarthy & Stone’s new Chief Executive Officer in September, we speak to him about his vision for the future.

I wanted to take this opportunity to introduce myself and outline my vision for our organisation. 

First, I would like to say it is a privilege to take on this new role. McCarthy & Stone has a great history and has enriched the lives of many thousands of people since we built our first development 40 years ago. As the UK’s population ages, retirement living is becoming critically important, and I believe we play an essential role helping our customers to live healthier, happier and longer lives.

I have seen these benefits first hand over the four years I have been with McCarthy & Stone, having previously been Chief Operating Officer.   

We have wonderful customers and it is always a delight to speak with them to find out what they are doing, whether it’s enjoying their apartment, spending more time getting out in the local community, or enjoying the wide range of activities in our developments, from the weekly coffee mornings to fish and chips suppers on a Friday. We also have superb staff on site who help our customers each day.

In my time at McCarthy & Stone I have also seen how we could make our services even better. Following my appointment, l was pleased to launch our new strategy last month that will create even deeper and longer relationships with our customers.  

We want to create retirement communities that enrich the quality of life for our customers and their families, and we will look to respond better to our customers’ evolving needs. We will be trialling many new activities in the coming months, and one that I hope will be of particular benefit to existing customers is the potential expansion of our care offering into Retirement Living developments. We will also look to develop a range of ‘Club’ activities to allow customers to benefit further from being part of the McCarthy & Stone group.

We also announced in September that our development business will take a new approach. With the more challenging market conditions that we have experienced in the last two years, we have not been able to grow as quickly as we would have liked. As a result, we will seek to maintain the ‘steady state’ of legal completions that we have experienced recently of around 2,100 sales a year. This will deliver many benefits and will put us in a more sustainable position for the future. While it also sadly means we will need to right size part of our development business, I can confirm that it will not impact any part of our Management Services teams across the UK or the services that our customers experience.
Finally, I would like to thank Clive Fenton for his achievements as our CEO over the last four years and wish him well for his retirement. I also look forward to delivering our new strategy and to further improving the services that we offer to you as well as our new customers in the future.

96% of our customers said they feel safe and secure in their new property.

83% of our customers said they experienced a sense of community in their new property. This is compared to just 51% of older people in the general population.

93.5% of our customers would recommend us to a friend. Almost nine out of ten of our customers said their new property improved their quality of life.


We have over 1,350 staff members in Management Services

  • Across 379 developments
  • Looking after nearly 19,000 customers


  • Management Services worked with 1,500 suppliers
  • 1,700 lift services were carried out
  • 730,000 meals were delivered 
  • £2.6 billion portfolio value
  • 307,000 care and domestic support hours were provided 
  • 33,500 social events were held

Providing Outstanding Management Services 

Our catering management and care services are a key part of how we seek to enrich our customers’ lives.

Reliable and cost-effective management and maintenance services are essential to our customers, and we provide peace of mind that we will support them, looking after thier properties over the long term. 

To deliver this we have a large dedicated team of House and Estate Managers, and care and maintenance staff who are on call 24/7 to provide the best service possible.

On our Retirement Living Plus developments our food service teams deliver a delicious choice of meals daily through either a restaurant or bistro facility.  

Helping Keep Heating Costs Down

With the continued increase of gas and electricity by the main suppliers, McCarthy & Stone have recently carried out a new tender process for the right to supply gas and electricity across all our developments. The increase in costs is mainly due to two factors:

  1. The decrease in the value of sterling against the US dollar, which in turn pushes up raw commodity costs.
  2. The UK Government has added additional taxes to the cost of electricity.

As an organisation, we currently spend in excess of £4.1 million a year on both gas and electricity, which means we are able to negotiate the best possible energy prices we can for you, and to make sure you are as unaffected as possible by any further national price increases.

Dave Hockaday, McCarthy & Stone’s Management Services Operations Director commented: “With the winter months fast approaching, it was important that we went through this tender process to make sure that we keep our utility costs as competitive as possible. It also shows the buying power that we have as an organisation to be able to achieve the best possible cost we can for our customers.”

Like this article? Subscribe to receive updates...
Subscribe to receive notifications when we post new articles to our online magazine.
By subscribing to these updates you’re agreeing to receive email updates when new articles are published to the McCarthy & Stone online magazine.
We’ll never send you spam or sell your details. You can unsubscribe at any time.

Related Articles


Working After Retirement – Is It For You?

More and more people are choosing to put off their retirement and continue working. Plus, in many other cases, those who have already retired are looking to return to work. Here, we weigh up the pros and cons of each situation. ...Read more


How To Manage Your Diet In Retirement

There are many extra demands placed on our bodies as we progress through life and because of this our nutritional needs also change as a result. It is never too late to revamp your nutrition and nurture your body with a healthier diet.   ...Read more


How To Make New Friends In Retirement

Friendship is hugely important at every stage in life, and retirement is no exception. What’s more, in retirement you could make the most of the extra free time you have to discover different experiences and meet new people – leading to new friendships and relationships.  ...Read more


Sheffield – The Steel Centre of the World

Famed for its industry and innovation, the green, modern cityscape now replaces the smoking chimneys from the industrial revolution. There’s a friendly, independent and alternative spirit that can be hard to find in other cities alongside a thriving cultural scene. ...Read more


Wally & The Flying Scotsman

Popular North Gate Court customer Wally Blazey moved into their McCarthy & Stone apartment with his wife Gladys seven months ago, and the couple have just celebrated their 72nd anniversary. At 92, Wally is one of the two last surviving drivers of the Flying Scotsman, the most famous steam locomotive in the world. ...Read more


The Top 11 British Hidden Gems

Where are the best locations in the UK to visit... that you've probably not heard of? We've ranked the best hidden gems around Britain, that are easy to access, and offer a great weekend away with the family. ...Read more


Do Pets Make You Happier?

Whether you're a pet owner or have a pet free home, animals of all kinds have been proven to improve the happiness of their human counterparts. To find out more McCarthy & Stone conducted a survey to see how pets enrich their owners lives. Here are the results! ...Read more


Let’s Dance 

It’s sociable and fun, and it’s good for your health and your brain – time to put on your dancing shoes  ...Read more


The Thought Behind Your Home

Prospective homeowners will be delighted to know all aspects of their new living space – including the communal areas – have been considered during the design process, helping to make their lives more comfortable and a little easier  ...Read more


Making your memories last forever

It’s never been easier to keep your most precious memories alive. From personalised photo albums and keepsakes to specially commissioned biographies and films, there are many ways to create a very special legacy – and have a lot of fun while you’re doing it. Here are a few ideas to inspire you  ...Read more


5 Recipes For A Royal Wedding

We look into the perfect recipes to pair with a royal wedding. We've picked out the most delicious, as well as the quintessentially British for the special occasion! ...Read more


The Best Golf Courses in the UK

Now is a great opportunity to get out on the fairway and get practising. We've looked into some of the best golf courses in the UK, including golf courses in England, Wales, Scotland and Northern Ireland to get you ready and eager to tee off this spring and summer. ...Read more


Small is Beautiful - Balcony Gardening

Creating a beautiful outdoor space on a balcony can bring a lot of pleasure to you and your visitors for minimum effort. Balcony gardening offers the joy of plants but without the work that usually goes with a garden – you shouldn’t have to do much weeding for a start, you won’t get slugs, and there’s no lawn to worry about! ...Read more


Advice For Low Maintenance Gardening

Let’s be honest, we’d all love a gorgeous garden that would blossom with just the wave of a weed-wand. But I can’t be the only one who finds that a few minutes pottering turns into hours of pruning, trimming and raking at times.  ...Read more


Great British Outdoor Experiences the Whole Family Can Enjoy

Finding an activity that the whole family can enjoy together can sometimes feel like a tall order, especially amongst the hectic schedules of our day to day lives. However, spending time together in the great outdoors is the perfect way to leave behind those digital distractions and create some precious family memories that will last a lifetime. ...Read more


Inspirational Retirement Stories

You may wonder just how you will spend your retirement or worry that you will not find enough activities to fill your time. This can be far from the truth, these active retirees share their inspirational retirement stories  ...Read more


How Do You Want To Live Your Life?

Enjoying a fulfilling retirement isn’t just about where you live. How you live plays an equally important role when it comes to getting the most out of what ought to be an extremely rewarding time of life.  ...Read more


Dating for over 50s: how to find love in later life

Love in later life can seem daunting. If you’ve been married for some years and are recently divorced or widowed, looking for love is a whole lot different today than it was back when you were young. But that’s no reason to be put off – you’re never too old to fall in love! ...Read more


Behind the Scenes

There’s a vast team working all year round at McCarthy & Stone to make sure that every homeowner in every development receives the best of the best. Here we talk to three of them… ...Read more


How we help every step of the way

McCarthy & Stone knows that communication is key when it comes to making a decision as big as moving into a retirement development, which is why it has staff ready to talk through the process, says Rachel Halliwell ...Read more


Return of the Spider Plant

Remember when trailing greenery hung from macramé pot holders in every bay window in the country? Well, the good news is house plants are back in vogue. Here’s how to make the most of them ...Read more


Inspirational Generation

Are you member of the Inspirational Generation? We want to hear your stories. Enter our competition and tell us why - you could be in with the chance of winning £2,000! ...Read more


Starting a new chapter in your life

Many people feel apprehensive about selling their family home, says Rachel Halliwell. Yet McCarthy & Stone managers see the worry and weight being lifted from the shoulders of homeowners once they move in. It’s like being on a permanent luxury holiday, said one ...Read more


What we don't miss about being younger

The study by leading retirement housebuilder, McCarthy and Stone, reveals sitting exams, enduring the daily commute and the stress of running a family, are among some of the things the older generation DO NOT miss about being younger. ...Read more


The Teams Behind the Scenes

McCarthy & Stone has a vast team working round the clock to make sure that every homeowner in every development receives the best of the best. Here, we talk to three of the key players...

...Read more


Behind the scenes: Interior design

A lot of work and careful planning goes into creating the beautiful interiors of a McCarthy & Stone development. Interior designer Hannah Gernon explains how she arrives at the finished results ...Read more


Childhood memories at Waverley House

Mary Kent lived at the first McCarthy & Stone Development to be built, Waverley House in New Milton. Here, her granddaughter Tania Harland shares wonderful childhood memories of spending time there, which inspired her to work for McCarthy & Stone when a job opportunity came up 10 years ago. ...Read more


5 gardening tools for the elderly

Whether you've been a gardening enthusiast for years or only recently discovered the joys of green fingers, getting your hands dirty in the garden can become more difficult in later life. We look at tools that can make this hobby easier. ...Read more



Come to GrandFest and join us throughout June and July for a celebration of heritage skills in partnership with the Royal Voluntary Service. ...Read more


A Date To Remember: 1977

It was a year of social unrest, high inflation, patriotism and punk rock. It was also the year that John McCarthy and Bill Stone built their first retirement apartments. As McCarthy & Stone celebrates its 40th anniversary, we take a look back at the highs and lows of 1977. ...Read more


40 Years On...

Celebrate 40 years of retirement living solutions with McCarthy & Stone. Discover how we are commemorating this special event here! ...Read more


Finding Love In Later Life

They'd both lost their partners 9 years ago and moved to a McCarthy & Stone development, but little did Ann and Robin know they were about to start something very special...

...Read more


Frontline Extra

We are excited about the next few months! Mother’s Day, the feel good movie of the year could well be perfect for your mom this Mother's Day! ...Read more


Finding love

Meeting someone new in later life, for companionship and love, can seem impossible, but these couples show that it can happen! ...Read more