Call us now on

0800 201 4811

How we help every step of the way

Rachel Halliwell

Rachel Halliwell

Author

Lifestyle

McCarthy & Stone knows that communication is key when it comes to making a decision as big as moving into a retirement development, which is why it has staff ready to talk through the process, says Rachel Halliwell

Communication is key when it comes to any smooth transaction, and is especially important if you are embarking on such a major life event as moving home.

McCarthy & Stone appreciates that, from the moment at which you start considering your retirement lifestyle options, you want as much information as possible to help you make an informed decision. And of course, if you do decide to go ahead and buy an apartment, you will want someone to talk you through events and developments during every stage.

“Which is exactly what we do,” insists customer relationship manager Debbie Wynn, who is based in one of the company’s regional offices.

“As soon as we exchange contracts on the land where our next development will be built, I take responsibility for the people who have expressed an interest in buying.

“I get in touch with potential customers, telling them where the development will be based and to ask if they want to be kept informed as things progress at our end – I then support those that do right up to the point when we’re ready to start selling.”

Debbie says new names will appear on her list as soon as hoardings go up to say a piece of land has been purchased. “People get very excited when they realise that we’re looking to build in their area.

“I keep them up to date with everything as it happens – from getting planning permission, to telling them how things are going with the build, and then later to let them know when we’re ready to begin marketing the apartments off-plan.”

Discovery or Information Day

Debbie says that some customers are happy simply to receive brochures and an invitation to the discovery day – a fact-sharing event to which everyone who has expressed an interest is invited.

“Others want more than that – they like a monthly or even weekly phone call to update them, which is absolutely fine.

“This is a big decision and customers need to know that we’re prepared to hold their hand through every step. I enjoy being the person who gets to share the very start of their journey with them as they move towards living in their lovely new retirement apartment.”

McCarthy & Stone discovery days are exciting events that take place around five to six months before the first homeowners move in. “Normally, at this point the roof is on and the builders are working on the interiors,” explains Debbie. “This is when potential customers get to meet the sales team, and also find out more about how things will play out if they do decide to purchase.

“Our partner companies are there to talk about how they can help make the sale of their property and the move into their new apartment as stress free and easy as possible. They get to see the development plans, the apartment layouts and the prices.

“However, this isn’t a selling day – it’s simply an opportunity to share as much information as possible about how the process works, and so that we can all start putting names to faces.”

It is at this point that many customers first meet the sales executive for their area, who will have been talked through the wants and needs of people interested in that development.

Debbie covers the South East region and the sales executive is Karen Lewer. Together, Debbie and Karen will do a site visit, so that both are aware of any unique points or facts about the development that will be of interest to potential customers. Karen says that the transfer over from Debbie to herself is seamless. “From there on, I become their point of contact – the named person the customers can call directly with any queries.

“I visit people at home, taking the floor plans and prices with me. This is when we start looking at off-plan sales – where
homeowners reserve an apartment before the build has finished, so that they can have their pick of location and aspect within the building.

“This is also where we start pinning down timescales, so that they can properly prepare themselves for the next stage. I hand-hold right up to the point where they put their property on the market and they reserve their apartment – after that they’re placed in the very capable hands of a customer support executive, who will work with them right up to moving day.

“But I’ll still be around the development to say hello even after they’ve moved in. Once the development is completed, and people are living in it, I base myself there, welcoming potential customers who are considering buying a finished apartment.

“Throughout the whole journey, from start to finish, there’s always a named contact who knows you and what your needs are, delighted to keep you abreast of exactly what’s happening with your new home.”

To find out more about current retirement properties for sale across the country, click here.

Like this article? Subscribe to receive updates...
Subscribe to receive notifications when we post new articles to our online magazine.
By subscribing to these updates you’re agreeing to receive email updates when new articles are published to the McCarthy & Stone online magazine.
We’ll never send you spam or sell your details. You can unsubscribe at any time.

Related Articles

Lifestyle

Sheffield – The Steel Centre of the World

Famed for its industry and innovation, the green, modern cityscape now replaces the smoking chimneys from the industrial revolution. There’s a friendly, independent and alternative spirit that can be hard to find in other cities alongside a thriving cultural scene. ...Read more

Lifestyle

The Top 11 British Hidden Gems

Where are the best locations in the UK to visit... that you've probably not heard of? We've ranked the best hidden gems around Britain, that are easy to access, and offer a great weekend away with the family. ...Read more

Lifestyle

Do Pets Make You Happier?

Whether you're a pet owner or have a pet free home, animals of all kinds have been proven to improve the happiness of their human counterparts. To find out more McCarthy & Stone conducted a survey to see how pets enrich their owners lives. Here are the results! ...Read more

Lifestyle

Let’s Dance 

It’s sociable and fun, and it’s good for your health and your brain – time to put on your dancing shoes  ...Read more

Lifestyle

The Thought Behind Your Home

Prospective homeowners will be delighted to know all aspects of their new living space – including the communal areas – have been considered during the design process, helping to make their lives more comfortable and a little easier  ...Read more

Lifestyle

Making your memories last forever

It’s never been easier to keep your most precious memories alive. From personalised photo albums and keepsakes to specially commissioned biographies and films, there are many ways to create a very special legacy – and have a lot of fun while you’re doing it. Here are a few ideas to inspire you  ...Read more

Lifestyle

5 Recipes For A Royal Wedding

We look into the perfect recipes to pair with a royal wedding. We've picked out the most delicious, as well as the quintessentially British for the special occasion! ...Read more

Lifestyle

The Best Golf Courses in the UK

Now is a great opportunity to get out on the fairway and get practising. We've looked into some of the best golf courses in the UK, including golf courses in England, Wales, Scotland and Northern Ireland to get you ready and eager to tee off this spring and summer. ...Read more

Lifestyle

Small is Beautiful - Balcony Gardening

Creating a beautiful outdoor space on a balcony can bring a lot of pleasure to you and your visitors for minimum effort. Balcony gardening offers the joy of plants but without the work that usually goes with a garden – you shouldn’t have to do much weeding for a start, you won’t get slugs, and there’s no lawn to worry about! ...Read more

Lifestyle

Advice For Low Maintenance Gardening

Let’s be honest, we’d all love a gorgeous garden that would blossom with just the wave of a weed-wand. But I can’t be the only one who finds that a few minutes pottering turns into hours of pruning, trimming and raking at times.  ...Read more

Lifestyle

Great British Outdoor Experiences the Whole Family Can Enjoy

Finding an activity that the whole family can enjoy together can sometimes feel like a tall order, especially amongst the hectic schedules of our day to day lives. However, spending time together in the great outdoors is the perfect way to leave behind those digital distractions and create some precious family memories that will last a lifetime. ...Read more

Lifestyle

Inspirational Retirement Stories

You may wonder just how you will spend your retirement or worry that you will not find enough activities to fill your time. This can be far from the truth, these active retirees share their inspirational retirement stories  ...Read more

Lifestyle

How Do You Want To Live Your Life?

Enjoying a fulfilling retirement isn’t just about where you live. How you live plays an equally important role when it comes to getting the most out of what ought to be an extremely rewarding time of life.  ...Read more

Lifestyle

Dating for over 50s: how to find love in later life

Love in later life can seem daunting. If you’ve been married for some years and are recently divorced or widowed, looking for love is a whole lot different today than it was back when you were young. But that’s no reason to be put off – you’re never too old to fall in love! ...Read more

Lifestyle

Behind the Scenes

There’s a vast team working all year round at McCarthy & Stone to make sure that every homeowner in every development receives the best of the best. Here we talk to three of them… ...Read more

Lifestyle

Return of the Spider Plant

Remember when trailing greenery hung from macramé pot holders in every bay window in the country? Well, the good news is house plants are back in vogue. Here’s how to make the most of them ...Read more

Lifestyle

Inspirational Generation

Are you member of the Inspirational Generation? We want to hear your stories. Enter our competition and tell us why - you could be in with the chance of winning £2,000! ...Read more

Lifestyle

Starting a new chapter in your life

Many people feel apprehensive about selling their family home, says Rachel Halliwell. Yet McCarthy & Stone managers see the worry and weight being lifted from the shoulders of homeowners once they move in. It’s like being on a permanent luxury holiday, said one ...Read more

Lifestyle

What we don't miss about being younger

The study by leading retirement housebuilder, McCarthy and Stone, reveals sitting exams, enduring the daily commute and the stress of running a family, are among some of the things the older generation DO NOT miss about being younger. ...Read more

Lifestyle

The Teams Behind the Scenes

McCarthy & Stone has a vast team working round the clock to make sure that every homeowner in every development receives the best of the best. Here, we talk to three of the key players...

...Read more

Lifestyle

Behind the scenes: Interior design

A lot of work and careful planning goes into creating the beautiful interiors of a McCarthy & Stone development. Interior designer Hannah Gernon explains how she arrives at the finished results ...Read more

Lifestyle

Childhood memories at Waverley House

Mary Kent lived at the first McCarthy & Stone Development to be built, Waverley House in New Milton. Here, her granddaughter Tania Harland shares wonderful childhood memories of spending time there, which inspired her to work for McCarthy & Stone when a job opportunity came up 10 years ago. ...Read more

Lifestyle

5 gardening tools for the elderly

Whether you've been a gardening enthusiast for years or only recently discovered the joys of green fingers, getting your hands dirty in the garden can become more difficult in later life. We look at tools that can make this hobby easier. ...Read more

Lifestyle

GrandFest

Come to GrandFest and join us throughout June and July for a celebration of heritage skills in partnership with the Royal Voluntary Service. ...Read more

Lifestyle

A Date To Remember: 1977

It was a year of social unrest, high inflation, patriotism and punk rock. It was also the year that John McCarthy and Bill Stone built their first retirement apartments. As McCarthy & Stone celebrates its 40th anniversary, we take a look back at the highs and lows of 1977. ...Read more

Lifestyle

40 Years On...

Celebrate 40 years of retirement living solutions with McCarthy & Stone. Discover how we are commemorating this special event here! ...Read more

Lifestyle

Finding Love In Later Life

They'd both lost their partners 9 years ago and moved to a McCarthy & Stone development, but little did Ann and Robin know they were about to start something very special...

...Read more

Lifestyle

Frontline Extra

We are excited about the next few months! Mother’s Day, the feel good movie of the year could well be perfect for your mom this Mother's Day! ...Read more

Lifestyle

Finding love

Meeting someone new in later life, for companionship and love, can seem impossible, but these couples show that it can happen! ...Read more