Free entitlements advice

We offer all our customers support to help you understand which allowances you’re entitled to and how much financial support you can expect to receive. It’s all part of the service.

Age UK estimates that older people fail to claim over £5 billion in money that’s due to them every year* and you may find that your benefits change dramatically on moving into one of our apartments. For example, it’s possible that certain costs involved, such as the ground rent and service charge may be covered by entitlements such as Pension Credit.

Even if you think you are not eligible now, you may be entitled to receive certain allowances once you have moved in or if your situation changes in the future. It’s certainly worth a conversation with one of our dedicated Entitlements Advisors.

For a free and confidential review of the entitlements you may be entitled to by living in one of our apartments:

You can call our benefits advice team on Freephone 0800 027 2445 or email

Our advisers can review and explain what you’re entitled to and give you assistance with form completion. They can also refer you to other organisations for specialist assistance if you want it. Read how we’ve helped other customers here.

*(Source: Age UK’s website March 2011)