About Us
McCarthy & Stone is the UK’s leading retirement housebuilder with a 70% share of the owner-occupied retirement housing market.

Since 1977, the company has sold more than 51,000 apartments in more than 1,100 different locations.  We currently have over 100 developments under construction or for sale in the UK and are proud to be the only UK housebuilder, of any size or type, to have been awarded the NHBC’s Five Star rating for customer satisfaction for twelve years running. 

At the very heart of this success is our people's desire to enrich the lives of our customers.  We have fantastic people who care about the work they do and are proud to work for McCarthy & Stone, and this is where you come in.

About the role
An exciting opportunity has arisen for a Head of IT Service Desk to join our IT department within Head Office, Bournemouth.

As the Head of IT Service Desk, you will manage the delivery and performance of the teams defined as within the remit of the IT Service function, to ensure service levels are achieved and customer expectations are met or exceeded.  For clarity, this includes 1st Line Support, 2nd Line Support, hardware deployment, desktop delivery, and site/development/office mobilisation and maintenance.

Within this role, you will be responsible for ensuring staff are meeting and exceeding expectations on performance, defined metrics, and that standards and processes are followed to provide effective customer service that meets business need and departmental objectives.

The role will report to the Director of IT Operations as part of the IT operations management team. For further information on the role please refer to the JD and Person Specification.

About you
To be successful within this role, you will be educated to A level standard, or equivalent and hold an ITIL Foundation certificate.  You will have excellent leadership and people management skills, as well as previous service management or support in a large-scale and diverse environment of incident management.  In addition, you will have a good understanding and knowledge of IT hardware and software solutions.  You will be self-motivated and able to take responsibility with the ability to manage prioritise tasks and time efficiently.  

About the rewards
In addition to an attractive salary and benefits package, we offer excellent training on McCarthy & Stone products as well as coaching to enable your own personal development. 

How to apply

Please send your CV to Dominic Marsden (Head of HR - Management Services) by email to Dominic.Marsden@mccarthyandstone.co.uk.  Closing date for applications is 19th January 2018.