About Us

McCarthy & Stone, the UK’s leading retirement builder has been providing specialist retirement property for 40 years and have built a reputation for high levels of customer service and satisfaction that is the envy of the house building industry.

McCarthy & Stone Management Services (MSMS) manage all the retirement developments built by McCarthy & Stone. Our focus is to 'enhance the quality of people’s lives in retirement' by providing the best possible 'lifestyle' and estate management services.

About The Role

Someone who is people focused and who has high quality standards for delivering an exceptional customer experience for our Homeowners so they can get the most from their retirement. Some duties include:

• Helping Homeowners settle into their new home
• Promoting good communication between Homeowners and their families, McCarthy & Stone, McCarthy & Stone Management Services and our partners and suppliers who provide support and other services
• Facilitating social interaction and helping Homeowners to enjoy the lifestyle on offer
• Managing the development building, gardens and grounds in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is upheld

About You

We are looking for a special kind of person to exemplify the high quality customer standards that we are renowned for.  The successful candidate will have the following key competencies:

• Excellent customer service and communication skills with a “can do” attitude
• Be professional with high quality standards
• Be reliable and flexible to deal with out of hour’s calls and emergencies on the development
• Be resilient and have the ability to problem solve effectively

Customer service and administration experience is essential as is having an awareness of basic Health and Safety and also being computer literate. A minimum qualification standard of GCSE’s or equivalent is required.

Salary and Hours of Work

£15,302.73 for 30 hours per week, Monday to Friday


In addition to an attractive salary benefits include Group Personal Pension, Life Assurance and Medical Screening

How to Apply

In order to apply, please email your CV and covering letter to:

E-mail: msmsjobs@mccarthyandstone.co.uk

Mark Riddington, Managing Director, McCarthy & Stone Management Services, 4th Floor, 100 Holdenhurst Road, Bournemouth, BH8 8AQ

Closing Date for Applications

11 March 2018

Job Reference