The Southern Region has a vacancy for Customer Services Administrator to cover a Maternity Cover for 12 months on a Fixed Term Contract, based in Ringwood.

About us

McCarthy & Stone is the UK’s leading retirement housebuilder with a 70% share of the owner-occupied retirement housing market. 

Since 1977, the company has sold c.50,000 award-winning apartments in more than 1,000 different locations.  We currently have c.160 developments under construction or for sale in the UK and are proud to be the only UK house builder to have been awarded the NHBC’s 5* rating for customer satisfaction for 11 years running.  

At the very heart of this success is our people's desire to enrich the lives of our customers.  We have fantastic people who care about the work they do and are proud to work for McCarthy & Stone, and this is where you come in.

About the role

Reporting to the Customer Services Manager, you will be a confident, self-motivated individual who is customer focused.  The successful candidate will possess good typing skills and the ability to use the department’s database.  Computer literacy is therefore essential, as is an excellent telephone manner and the ability to work on your own initiative, often under pressure.  Ensuring the smooth running of the department, duties will include, maintaining the database, liaising with sub-contractors, suppliers and residents, updating reports, filing, photocopying and ad hoc duties such as processing the post. 

About you

Proven customer service experience is essential, ideally gained in a similar role. Professional in your approach, you will be customer service focused whilst empathetic and patient. It would be desirable to have industry experience.

How to apply

If you wish to be considered for this position, please speak to your Line Manager first before sending your CV and a covering letter to

Closing date for applications:      21 February 2017