Every year our homeowners ensure we’re awarded a 5 star rating in customer satisfaction, thanks to their overwhelmingly positive feedback to the NHBC survey.

We are the only housebuilder of any size or type to have achieved this accolade for twelve consecutive years. It’s an extraordinary achievement, made possible in part by the dedication and expertise of the people we employ as part of our customer service teams. 

These are skilled tradespeople – such as qualified electricians and joiners – who tackle any problems flagged up by our homeowners, House Managers and Registered Estates Managers. If necessary they might need to employ the services of sub-contractors to help get the job done.

New builds inevitably encounter minor snagging issues – but we find that as long as these are dealt with swiftly and effectively, by people our customers know they can trust, this doesn’t spoil their enjoyment of their new home.

There are opportunities at all levels and across our regions to help our customers continue to be delighted with their new McCarthy Stone apartment long after they’ve moved in.