FAQs - Our response to Coronavirus

Updated 14 August 2020

The safety and wellbeing of our homeowners and staff is our priority. 

As the COVID-19 situation evolves, we’re continuously revising our processes, going beyond the government guidelines to protect everyone in our communities.

Our ‘frequently asked questions’ about our response to the pandemic are regularly updated to help you find the answers you need. 

If you’re a McCarthy & Stone homeowner and can’t find the answer you’re looking for, please speak to your House or Estate Manager. Everyone else should contact us for more information

We would like to thank all our homeowners and their families for their cooperation and resilience at this difficult time. 

Advice on ‘support bubbles’/ ‘extended households’

Guidelines for viewings/resales/rentals 

Protecting homeowners from Coronavirus

Ongoing care for homeowners

Guidance on visitors

Guidance for families or relatives of homeowners

Our staff

Guidance for people who are in the process of moving into a McCarthy & Stone development