The Coronavirus situation continues to change rapidly, and we are adapting the ways in which we work to protect our homeowners and our colleagues. We appreciate these are worrying times for our homeowners, their families, friends and communities across the country.
With this in mind, we have compiled a set of frequently asked questions that outline the key measures we have put in place in the last few weeks.
If you live in a McCarthy Stone development and your question is not answered below, please reach out to your House or Estate Manager, who can provide any additional guidance and support you may need.
We would like to thank all our homeowners and their families for their cooperation and resilience. The entire team at McCarthy Stone is dedicated to supporting our communities during this time.
The Smooth Move service was so good, all we had to do was walk out the house, they did everything…I was delighted with the move. I’d recommend it to everyone. Everyone here is so happy. The apartment is so light and spacious with its two bedrooms and it’s three minutes from Lichfield town centre. My daughter’s mother in law came to look around my apartment and now she wants one! … There are no downsides, I can’t quite believe I’m here. I love it.
Everything was in lockdown at the time, the schools were shut, no one was going out and I didn’t really feel like it made the move any more difficult. McCarthy Stone’s […] approach is sensible, straightforward and cautious.
I wasn’t worried about the pandemic at all, I took precautions, everyone else took precautions and wore masks etc. The actual move was easy… The community is very nice and really friendly. I’ve got to know a lot of names already and we have WhatsApp chats…I would definitely recommend it. I am much less isolated than I was in my old home … I sleep so soundly now. It’s absolutely safe and secure. It’s very nice. Very nice.
A big thank you for all your efforts during these trying times. Our lunches have been super, I know its not the same as having lunch with company but it's been brilliant to have hot meals delivered to us all. I know it's as difficult for you as it is for all of us, but we really appreciate all your efforts, so once again THANK YOU!
"Thank you for looking after not only Aunty Jean, but all your other residents. You are all angels in this trying time."
"I feel extremely fortunate to live in a McCarthy Stone apartment, particularly at this difficult time with our House Manager in Epson and many others House Managers doing a fantastic job and going above and beyond to keep homeowners well advised and safe."
"A very big thank you to all the wonderful staff at Horizons who are helping us to survive during this difficult time. I think you all deserve a medal."
"We should like to express our gratitude and admiration for the way in which McCarthy Stone and handling these testing times.
The information given to us on an almost daily basis is exemplary."
"I want to say a massive thank you for all the love and support that you are giving to everybody in Rutherford House. For the care and concern that you show to every resident as well as the families. We know that Dad is in a safe environment and that someone is always on hand."
"On behalf of the residents at Viewpoint, I should like to thank the staff of McCarthy Stone, in particular our House Manager, for all they are doing to ensure the virus does not enter the building and infect the residents."
"Just a note to say I'm really impressed with the regular literature coming through from McCarthy Stone. Informative and caring."
"A massive thank you to all your staff for the love and support that you are giving to everybody in Rutherford House"
"I just wanted to say thank you, really, as I don’t think my Mum could have been in a better place when she is probably the most alone she has ever been in her entire life. She is happy and I have peace of mind that she is being looked after so well."
"Many thanks to all in the kitchen for keeping us fed at this difficult time."
"Thank you so much for the lovely meals I really enjoyed them. "