Testimonials

Homebuyers give McCarthy & Stone Five Stars for Customer Satisfaction

Betty Vyrenhoef, a resident at Parry Court in Nottingham, is just one of many customers that has been impressed with McCarthy & Stone’s excellent service. She comments: “Nothing is too much trouble for Marion Ball, the sales consultant at Parry Court. Moving home is such a big change and in the past has been very stressful. However, thanks to Marion I didn’t worry about anything. 

(L-R) Marion Ball, sales consultant and Betty Vyrenhoef, resident

“Marion made sure the whole moving process was smooth and easy. She was so patient, explaining everything clearly to me and my daughter and helping me every step of the way. I am so glad I moved here and felt at home straight away, thanks in part to Marion being so warm and welcoming. Her excellent service has also given my daughter peace of mind as she knows I am in safe hands.”

McCarthy & Stone, the UK market leader in retirement living, has been awarded five stars for customer satisfaction for the fifth year running in an independent survey by the Home Builders Federation (HBF). The company is the only retirement builder to be awarded this accolade and the only housebuilder to have won it for five consecutive years.

The nationwide HBF Customer Satisfaction Survey is sent to purchasers of new homes eight weeks after they move in and asks them to rate areas such as service and the quality of their home. From the results, each of the UK’s 15 major housebuilders is then awarded a star rating from one to five.

Derek Field, McCarthy & Stone’s director responsible for customer care, comments: “Being awarded five stars for customer satisfaction for the fifth year running is an amazing achievement and is testament both to our commitment to customer care and the fact our teams on site always go the extra mile to make sure every customer has a positive experience.

We understand that the decision to move from the family home, sometimes after many years, can be daunting, so it’s important that we offer a personal service that offers help and support every step of the way. The nature of our developments means that customer satisfaction is very important to us and we are committed to ensuring our purchasers’ move is a pleasant one and that they are happy in their new home.

We are always looking for ways in which we can improve the service we offer our residents and have recently incorporated the new Consumer Code for Home Builders (2010) into our Customer Charter which sets out the company’s standards of good practice.”

McCarthy & Stone is currently offering a range of one and two bedroom apartments across the UK. All McCarthy & Stone retirement developments are designed to promote an active and independent lifestyle for the over 60s and include facilities such as a residents’ lounge, guest suite, a house manager and a lift. A security entrance system and 24-hour Careline provide peace of mind for both residents and their families and all properties are low maintenance and energy efficient. 

The company also offers Assisted Living - developments with an additional range of facilities and support services to help residents retain independence and home ownership. These include staff on site 24 hours, domestic assistance and a waitress service restaurant. Flexible personal care can also be arranged to meet specific and changing needs.