Flexible packages of care and support from the on-site team are an important feature of Tailored Care Living. We don’t believe in a ‘one size fits all’ approach, as is so often the case in traditional residential care homes. Extra time can be added or removed on a temporary or permanent basis as needed. Resident’s are free to choose support services which best suit their needs. Whilst Tailored Care Living provides a wide range of care it is not suitable for people who require residential nursing care. If you need care and support once you have moved in or additional care over and above the initial agreed package then all you need do is speak to the Estate Manager who will meet with you to arrange a suitable care package to meet your needs. Our on-site teams rates are very competitive.

Yes, as part of the flexible and tailored care services provided, provision can be made to ensure residents are prompted to take prescribed medicines when they should.

Prior to a resident’s move we will assess their individual requirements, which in turn will help us tailor a package of support specifically for them, meaning people only pay for the services they require. Once you move into an Apartment at a Tailored Care Living development all care and support packages provided by the in house team are monitored and at a minimum a full review is undertaken every six months or more frequently if your care needs change to help ensure that all residents receive the right level of care and support at all times.

Arrangements can be made to bring your meal to your apartments in the event of illness. At all other times we encourage residents to enjoy lunch in the dining room with other residents which is an enjoyable social experience.

Your friends and family are welcome to come and stay at any time. If help is needed in putting people up, the Guest Suite (which has ensuite facilities, a television and tea and coffee making facilities) can be booked at a modest cost.

Yes, residents have the flexibility to decorate and furnish their apartment to meet their own personal taste.

Every day of the year a three course midday meal, which includes locally sourced fresh ingredients is available at a modest cost in the waitress service restaurant. Breakfast, a cold supper and snacks can also be purchased. Your friends and family can also join you for lunch in the restaurant. For special family occasions the function room can be booked and the chef on site will work with you to devise a suitable menu the cost of which is settled directly with the catering company.

The service charge is payable by all apartment owners and is based on an annual budget covering the following key items. Comprehensive details of everything the service charge covers is available from the Sales Consultant on site.

Staffing Costs	Including Estates Manager and their assistants, night staff cover, waiting/support staff and administration staff.
Emergency Call Service (Providing back up to staff)	Fees to cover the on-going monitoring operation and maintenance and repair costs.
Maintenance Contracts	Lift, emergency lighting, door entry system, laundry equipment, fire control equipment.
Insurance	Buildings and communal equipment.
Management Fee	The fee paid to the Management Company for maintaining the upkeep of the development and supervising the care and support packages and catering provision carried out at the development.
General Maintenance & Running Costs	Cleaning, water rates (except Scotland), gardening, window cleaning, lighting, power and heat to communal areas.
Domestic Assistance	Provision of 1 hour a week to all apartments owners.
Restaurant	Provision of on-site catering every day of the year. (Residents only pay a modest cost for each meal ordered).

Regrettably because of the frailty and impeded mobility of many of our residents pets are not allowed in Tailored Care Living developments.

A car parking space on the development is limited. Acar parking permit system is in operation and you should, therefore, ensure that you enquire about the car parking arrangements before making a commitment to purchase. Any parking fees or charges will normally be paid to the credit of the Service Charge fund (less a small percentage for administration paid to the Management Company).

The use of a light weight motorised scooters (max speed 4mph) within the development is permited provided the resident has signed up to a mobility contract and has in force a valid policy of insurance which covers them for theft, damage to property and injury to third parties. (a copy of the insurance policy should be provided to the Estate Manager). When not in use or being charged in the mobility scooter store these vehicles must be stored inside residents’ apartments.

The use of Class 3 (max speed 8 mph) motorised scooters within the building is not permitted because their speed, size and weight presents a clear risk of damage to property and injury to persons. These vehicles are designed for outdoor use. Provided the resident has entered into a mobility contract and the vehicle is displaying a current valid tax disc vehicles of this size may be used in the Car Park, Grounds and mobility scooter store only of the development. Their use is restricted to entering and leaving the grounds of the development and charging and storing the scooter in the mobility scooter store.

A small charge is made by the Management Company for administering the permits.

For some, a speedy move to Tailored Care Living will be essential. We have a scheme which allows existing home owners to move quickly into a new apartment, in some instances even before they have sold their own property. All you need to do is commit to purchasing an apartment and pay a deposit (which is deducted from the purchase price at legal completion) to be able to move into your chosen apartment. You can then immediately enjoy all the benefits that our Tailored Care Living Developments provide confident in the knowledge that you have in place a care and support package tailored to your individual needs and all your worries about property maintenance and the upkeep of your apartment are also taken care of by our friendly in house team. Your only commitment once residing at the development on licence is to pay your share of the service charge and the cost of the care and support packages we have arranged for you. You and your family will then have plenty of time to arrange the sale of your old property before the agreed legal completion date.

McCarthy & Stone offer a full Estate Agency service to support the resale of your apartment.

Yes provided the occupant(s) meet the minimum age criteria contained in the lease has signed a residency agreement and they are capable of living independently in a Tailored Care Living apartment.

Yes, family and friends may own the TCL apartment but the person living in the flat must be over the minimum age requirement set out in the lease.

McCarthy & Stone operates a part exchange service, please contact your nearest development for full details.

McCarthy & Stone cannot provide direct advice on financial services products, but there are products available in the market specifically for the retired homebuyer. If you think you may be interested in knowing more about such products we can introduce you to an IFA (Independent Financial Advisor) who specialises in advising the retired home purchaser. Please contact us for further information.

New McCarthy & Stone apartments are sold on a long lease, granted for a term of 125 years in England and Wales.

Yes, as a registered builder with the NHBC, all McCarthy & Stone apartments come with a 10 year NHBC Warranty.