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McCarthy & Stone Maintains Unbeaten Five Star Record For Customer Satisfaction
 

McCarthy & Stone, the UK market leader in retirement living with developments across the country has been awarded a double five star rating for customer satisfaction for an unparalleled sixth year running in an independent survey by the Home Builders Federation (HBF).

The nationwide HBF Customer Satisfaction Survey is sent to purchasers of new homes eight weeks after they move in and asks them to rate areas such as service and the quality of their home. From the results, each of the UK’s 15 major housebuilders is then awarded a star rating from one to five.

In the latest set of results, which cover home completions for the 12 months ending September 2010, 86% of the company’s customers said they would recommend McCarthy & Stone to a friend and 88% were satisfied with the quality of their home. Both results place McCarthy & Stone amongst the highest performing major housebuilders in the UK and continue the company’s industry leading performance as the only housebuilder to receive five stars for six years in a row.

Derek Field, McCarthy & Stone’s director responsible for customer care, comments: “Being awarded five stars for customer satisfaction for the sixth year running is an amazing achievement and is testament both to our commitment to customer care and the fact our teams on site always go the extra mile to make sure every customer has a positive experience.

“We understand that the decision to move from the family home, sometimes after many years, can be daunting, so it’s important that we offer a personal service that offers help and support every step of the way. The nature of our developments means that customer satisfaction is particularly important to us and we are committed to ensuring our purchasers’ move is a pleasant one and that they continue to be happy in their new home for years to come.”

All McCarthy & Stone retirement developments are designed to promote an active and independent lifestyle. Retirement Living is designed for the over 60s and include facilities such as a residents’ lounge, guest suite, a house manager and a lift. A security entrance system and 24-hour emergency call system provide peace of mind for both residents and their families and all properties are low maintenance and energy efficient.

The company also offers Assisted Living - developments with an additional range of facilities and support services to help residents retain independence and home ownership. These include staff on site 24 hours, domestic assistance and a waitress service restaurant. Flexible personal care can also be arranged to meet specific and changing needs.

For information on McCarthy & Stone developments with new apartments available, call 0800 919132 or click here to search for your ideal retirement property.