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GROUP | Freedom to live the way you choose
Call 0800 919 132 for a free brochure
Key Features
  • House Manager
  • 24 Hour Emergency Call System
  • Security Entrance System
  • Intruder/Smoke Alarm
  • Residents Lounge
  • Guest Suite
  • Fitted Kitchen
  • Lift
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Customer Charter

Home arrow Company Information arrow Customer Charter

McCarthy & Stone's Customer Charter

McCarthy & Stone is committed to making your move a pleasant experience; we want you to enjoy your new home.

McCarthy & Stone has adopted the Consumer Code for Home Builders (2010) that sets out standards of good practice relating to the purchase and ownership of a new home; a copy of the Code is available for download below. The requirements of the Code are reflected in our Customer Charter, which sets out our commitments to you, our customer.

We will:

  • Be open and honest in all our communication and contact with you
  • Ensure you have all the information you need about our developments and individual apartments for you to make an informed decision about the purchase of a new home
  • Ensure our Contract of Sale (England / Wales) and Builders’ Missives (Scotland) are clear and fair and explain your cancellation rights
  • Keep you fully informed throughout the purchasing process
  • Provide help and advice with selling your present home
  • Explain the arrangements for the management of the developments and the Service Charge you will have to pay
  • Explain the NHBC Buildmark Warranty and after-sales procedures that you will benefit from following occupation
  • . If your home is not complete at the time of reservation, provide you with a date for completion and occupation
  • Complete your apartment to an agreed standard and specification and make sure it is clean and ready for you on the day of your move
  • Introduce you to the House Manager / Estate Manager, explain the operation of all appliances and equipment and offer advice on health & safety and energy efficiency
  • Deal with any concerns you have about your apartment or the building promptly and co-operate with any third party professionals you may appoint
  • Ensure the building, gardens and communal areas are well maintained
  • Do our best to provide help if needed

McCarthy & Stone is an award winning builder and all our properties benefit from the NHBC ‘Buildmark’ cover - a further assurance of quality

This Charter does not affect your statutory rights

pdf McCarthy_and_Stone_Customer_Charter_England_and_Wales_March10 78 Kb

pdf McCarthy_and_Stone_Customer_Charter_Scotland_March10 78 Kb

pdf McCarthy_and_Stone_Consumer_Code_March10 368 Kb