Sample Job Descriptions

Sample Job Descriptions 

Site Manager

Job Description

1. To manage a building site to ensure that a development is built to Company and NHBC standards using specified drawings and instructions, within budget and on programme.
2. Supervise all direct labour as may be necessary and co-ordinate the activities of all the trades and disciplines involved on the site so that all operations are performed efficiently and in accordance with the construction programme and the quality and cost standards required by the Company.
3. Ensure that all work is kept on programme and that all details as specified in the drawings and instructions are adhered to.  Precision and accuracy is vital in this connection.
4. Achieve targets related to cost control in connection with the use of plant, labour and materials and provide feedback as necessary to the Surveyor.
5. In conjunction with the Contracts Manager, co-ordinate and control the sub-contractors on the site, provide appropriate information concerning additional requirements and handle any problems which may arise.
6. Ensure Health and Safety requirements are adhered to at all times in accordance with laid down company procedures as well as the provisions of Health and Safety legislation.  This will include the maintenance of the Health and Safety Folder and ensuring work is carried out in accordance with prepared Risk Assessments and method statements. Also ensure appropriate completion of accident records and adequate provision of First Aid Cover.

Person Specification

1. Likely to have substantial relevant site experience to Finishing Foreman level or similar.  Site Managers new to the organisation will also be required to attend the site induction training programme lasting approximately one month. Housebuilding experience is desirable, preferably working to NHBC standards.
2. Under the Construction Skills Certification Scheme (CSCS) the Site Manager will require a Platinum Manager’s card and will be expected to obtain at least the NVQ4 Site Management qualification.
3. Educated to GCSE level or equivalent plus HNC/HND with a trade background.
4. Ideally will have or be working towards NVQ Level 3, or NVQ Level 4 Site Management, preferably on the NHBC Manager Accreditation programme.
5. The Site Manager is required to have sound knowledge of Health and Safety Legislation and be a qualified First Aider at Work.

Sales Consultant

Job Description

1. To achieve Sales in line with monthly and quarterly targets on the designated development, obtaining the maximum possible price for every unit.
2. Evaluate the needs of potential customers and match with available product. Advise customers of the benefits of the product and the lifestyle it offers.
3. Progress all reservations through to completion maintaining regular contact with Agents and Solicitors throughout the entire sales chain and entering appropriate details onto the Sales Progression System (SPS).
4. Make recommendations to the Area Sales Manager for improving sales performance and visitor flow to the site.  Assist with any special promotions necessary to achieve Regional targets.
5. Maintain up to date and accurate information on the computerised Sales Administration System for all IT operations, including daily records of enquiries or visits from potential purchasers and clients, as per the guidelines for the SPS. Participate in IT training as required.
6. Maintain contact with all prospects on the Database Enquiry System, ensuring that each new Enquirer or Visitor is followed up, by telephone, no later than 7 days after contact and ensuring that each prospect on your Database Enquiry System receives regular telephone calls encouraging them to visit the development.  Send out brochures as required.

Person Specification

House Manager - Grade 2

COMPANY: McCarthy & Stone Management Services Limited (MSMS)

Reports to: The House Manager reports initially to the Managing Director of MSMS.

McCarthy & Stone Retirement Lifestyles Ltd (MSRL) exists to ‘enhance the quality of people’s lives in retirement’. MSMS provides lifestyle and estate management services to MSRL’s developments.

1. MAIN PURPOSE

The key purpose of the role is to enhance residents’ quality of life and enable them to maintain their independence by:

1. Being available to all residents to pass the time of day and offer help, support and advice as necessary.
2. Facilitating social interaction and helping residents to enjoy their lives in retirement.
3. Promoting good communications between the residents and their families, MSRL, MSMS and our partners and suppliers who provide support and other services.
4. Managing the development – the buildings, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our residents.
5. Dealing with emergency situations as they arise in a professional way.

2. KEY RESPONSIBILITIES

2.1. EMPLOYEE KNOWLEDGE

1. Be familiar with the policies and procedures set out in detail in the House Manager’s Handbook, any amendments which are issued from time to time and all relevant systems and software provided for House Manager use.
2. Understand the relationship between MSRL and MSMS.
3. Be familiar with MSRL’s Customer Charter, Mother Value and Values and actively consider how performance of their job can influence the residents’ and their families’ experience of McCarthy & Stone.

1. Try and be present when a new resident moves in to welcome them to the development and their new home.
2. Ensure that the key Health & Safety issues are covered prior to or on the day of arrival by the Sales Consultant or other relevant person.
3. Obtain from all residents emergency contact details of family, GPs or other relevant people and keep up-to-date records of such contacts to be used in the event of an emergency.
4. Ensure that Tunstall has the details of residents’ emergency contact details.
5. Induct new residents (and if necessary a close family member) in the use of all services and equipment.
6. In a positive and friendly manner ensure that all new residents are aware of the rules and regulations applying to their apartment and the common parts.

2.3 ONGOING SUPPORT FOR RESIDENTS

1. Monitor, check and record on a daily basis the well being of all residents.
2. Ensure that residents’ emergency contact details are kept up to date and that the central monitoring provider is provided with such updates in a timely manner.
3. Keep in touch with residents on a regular basis in terms of their mobility and ability to cope with life in a Retirement Living development.
4. Ensure that residents are trained in the use of any new services and equipment that are introduced in the development from time to time.

2.4 DEVELOPMENT FACILITIES AND HEALTH & SAFETY MANAGEMENT

1. Manage the development in accordance with the processes and procedures set out in the House Manager’s Handbook.
2. Check that scheduled work and/or repairs have been carried out and advise the MSMS finance team accordingly so that payment may be effected.
3. Assist with the reporting to residents on an annual basis, or with such other frequency as may be required, on service charges and other relevant matters.
4. Manage the car parking permit system and administration.
5. Manage, keep clean and tidy the guest suite and collect monies for its use.

2.5 DEVELOPMENT SECURITY

1. Take reasonable steps to ensure that communal doors and windows have not been left open or unlocked and that residents are aware of the need for security.
2. Ensure that master keys are left in the key safe for security and are never left unattended or given to anyone else, however plausible.

2.6 LIFESTYLES MANAGEMENT

1. Carry out a full induction and ‘getting to know you’ interview with each resident shortly after moving in to identify their lifestyle ambitions and interests whilst living in the development.
2. Be alert to the needs of each resident and take appropriate action to liaise with any relevant support providers such as GPs and other relevant local support and health services, whilst ensuring that the residents’ privacy and confidentiality are preserved.
3. Promote wellbeing of residents by facilitating the provision domestic support / assistance and care when appropriate / necessary. The House Manager should not provide nursing care.
4. Encourage the formation of a Social Committee to arrange social events such as coffee mornings and clubs and to build and foster a good community spirit and positive atmosphere.
5. Help to promote lifestyle products and services to residents from time to time, as requested.

2.7 CONFIDENTIALITY

1. Confidentiality is paramount and information which is known to a House Manager must never be disclosed to another resident or third party. All confidential and/or sensitive information about residents and their families must be kept secure, whether paper-based or electronic.

2.9 SALES

1. Whilst there are unsold first occupation flats in the development, the House Manager will be required to work with the sales team and help facilitate sales by being available on request and at reasonable notice to meet with prospective residents and their families or other third parties to promote the lifestyle and management services that McCarthy & Stone Retirement Living offers and contribute to verifying the suitability of prospective residents for a Retirement Living development
2. Project a good Company and personal image and maintain the highest standards of PR and goodwill in relation to the Company and the residents at all times.
3. When requested, attend development sales, team and other meetings such as training sessions.
When requested, escort prospective residents to view resale properties.

3. EDUCATION, QUALIFICATIONS AND EXPERIENCE

1. An Enhanced Criminal Records Bureau check is a pre-requisite for this role as the job holder will be working with vulnerable adults. A CRB check will be requested and paid for by McCarthy & Stone Management Services Ltd prior to starting if the job holder does not hold one or it is no longer valid.
2. There are no specific academic or vocational qualifications for the role of House Manager. However, good levels of verbal and numerical reasoning are a requirement of the job as the job holder must be able to communicate in a clear, accurate and concise manner, both verbally and in writing and be able to process figures and numerical data.
3. Whilst previous experience as a House or Estate Manager is not required, previous exposure to a similar type of role within a customer service, hospitality or care environment would be a considerable advantage and is preferred.
4. A good level of understanding of and familiarity with computer systems and programmes such as Microsoft Windows are pre-requisites. Training in the specific applications and systems will be provided.
5. A first aid qualification is required. Training will be provided if the role holder does not have a first aid qualification or it has lapsed.

4. PERSONAL ATTRIBUTES

1. Retirement Living residents are all aged over 55 and most are significantly older, some with medical conditions or other personal difficulties. It is vital that they are treated in a sensitive, caring and diplomatic manner at all times. House Managers must therefore have excellent communication skills and patience.
2. Residents’ families and other close contacts are also key contact points for the House Manager. They must also be treated with sensitivity and diplomacy whilst ensuring that they understand the boundaries of the House Manager role.
3. Must be able to communicate effectively with people from all types of backgrounds as the House Manager will be required to liaise with residents, their families, Company co-workers, health care providers, suppliers and trades people on a regular basis.
4. Must have excellent organisational skills to enable them to manage the development efficiently and support the residents to the required standards.
5. Must treat the development as if it were their own and be as proud and passionate about the wellbeing of residents as they are about setting high standards for the presentation and maintenance of the development itself.
6. House Managers are not required, and nor should they seek, to provide nursing and/or personal care services to residents. Their role is to liaise with care providers, family and/or medical advisors to ensure that the appropriate care is provided from the appropriate source(s) rather than to provide care and services themselves.
7. House Managers must be smart and well presented at all times.

5. CONDITIONS OF WORK

1.The House Manager’s hours of work will depend upon the size and nature of the development. Precise hours of work will be notified in the terms and conditions of employment. This will normally be as follows:

• Up to 40 apartments – 5 hours per day normally, Monday to Friday
• 40-50 apartments – 6 hours per day, normally Monday to Friday
• 50 plus apartments – 7 hours per day, normally Monday to Friday